Forever 21 - Store/Field is hiring: Assistant Store Manager, Visual - Osceola Cr

Overview

Forever 21 has been a leader in the global fast fashion market since its humble beginnings in Downtown LA. Today we operate 350+ stores across the USA and a robust e-commerce platform. Forever 21 is a powerhouse. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.

With a renewed focus on the customer experience, we offer high-style designs and fashion basics with compelling values and a dynamic store environment. Whether we’re collaborating with your favorite brands and influencers or setting trends - we are always striving to make Forever 21 your go-to fashion destination to shop, work, and play!

Join us – tomorrow is yours to define… Forever!

The Assistant Store Manager Visual will provide leadership and direction to the store merchandising team and reports directly to the Store Manager. The Assistant Store Manager Visual will focus on creating an exciting and enticing store ambiance that aligns with the Company’s values to drive customer satisfaction and deliver the best in-store customer experience. Alongside the Store Manager, the Assistant Store Manager Visual must be a role model for the company, embodying a customer-first mentality and the culture.

Responsibilities

• Works directly with Store Manager to set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service.
• Drives results through creating short-term plans and long-term strategies, processes, and events that reflect a positive and rewarding experience with the company for both customers and employees.
• Assists in setting the tone and standards that drive customer satisfaction, making the business recognizable within the market while maintaining flexibility in supporting store operation functions.
• Collaborates with Store Manager and other management to create processes or programs to drive sales and profitability. Reinforces customer service values by coaching FT Store Supervisors, PT Store Supervisors, and Sales Associates.
• Contributes to the coaching of visual expectations and brand education to guide FT Store Supervisors, PT Store Supervisors, and Sales Associates in maximizing their product knowledge through customer service interaction.
• Stays updated on retail trends and creates initiatives that enhance the customer experience.
• Communicates regularly with the management team regarding sales, visual execution, customer feedback, and performance of FT Store Supervisors, PT Store Supervisors, and Sales Associates.
• Develops the plan for floor sets, translates it into implementation steps, and directs other store assistant managers, leads, and brand ambassadors to execute.
• Oversees all window execution, installs, and styling of all window and interior mannequins, making adjustments based on store design type and assortment levels.
• Analyzes field merchandise reports and makes necessary product placement adjustments based on selling and field reports.
• Trains, coaches, and directs FT Store Supervisors, PT Store Supervisors, and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques.
• Leads overall store earnings by driving top-line sales and managing controllable contributions, practicing Leader on Duty tasks.
• Helps set the tone and standards that drive customer satisfaction and make the business recognizable within the market.

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent; college degree or relevant technical or vocational training preferred.
• Must have at least 2 to 4 years of retail management experience.
• Proven visual merchandising skills within a high-volume retailer are required.
• Strong customer focus is essential.
• Skilled in leadership, coaching, training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and retail software proficiency.
• Capable of conducting training workshops to achieve company standards.
• Cross-functionally sound in store operations; may be asked to step into Operations roles depending on business needs.
• Ability to provide feedback, develop others, embrace and lead change, and make decisions under ambiguity.
• Excellent interpersonal skills with integrity and professionalism to ensure unbiased conduct in business.
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive motions, and work with cleaning chemicals.
• Available to work a flexible schedule to meet business needs, including closing, weekend, and holiday shifts.

We actively encourage our current and future employees to:

Unleash your style - where your self-expression and creativity inspire others. Employees can take advantage of our relaxed corporate dress code, showing up in a way that makes them feel comfortable, stylish, and unique!

Embrace your individuality - we value the diverse perspectives, talents, and backgrounds that make each person one-of-a-kind. We celebrate what makes you exceptional!

Own your Journey - Where personal & professional growth goes hand in hand. Embrace your journey, learn, adapt, and make a lasting impact. At Forever 21, you will have the opportunity to grow your retail career from stores to corporate and across our portfolio of brands under our parent, Sparc Group LLC!

Requirements & EEO Statement

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship, and any other characteristic protected by law (“Protected Characteristics”).