Experience Designer Sr. Job at Ent Credit Union in Broomfield

Company Description

This position may require travel to our HQ in Colorado Springs as needed

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

At Ent Credit Union, we're dedicated to improving the financial lives of our owner-members by offering better rates, lower fees, and access to secure, high-quality financial products. As a Senior Experience Designer, you'll be a key player in this mission, shaping how members interact with Ent through thoughtful, human-centered experiences. Whether simplifying digital banking, enhancing service center interactions, or refining employee tools, you'll turn complex financial services into intuitive and impactful solutions. Your work will empower our members to achieve financial wellness while reinforcing their trust in Ent as Colorado's premier financial partner.

WHAT YOU'LL DO -

• Lead with Curiosity: Dive into the lives of our members and employees through interviews, research, usability testing, and workshops to uncover insights that inspire meaningful change.
• Shape the Standard: Define and refine Ent's design system, documentation practices, and hospitality guidelines to set a high standard for consistent, quality experiences. 
• Collaborate to Innovate: Partner with teams across Product, Engineering, Marketing, and Operations to create unified solutions that improve member and employee experiences alike. 
• Influence the Roadmap: Advocate for member needs by contributing design insights and research findings to guide the product roadmap, ensuring it reflects impactful priorities. 
• Empower Connection: Design cohesive physical and digital experiences that foster trust, human connection, and ease at every interaction point.

WHAT DRIVES YOU

You're passionate about creating meaningful design solutions that make a difference. With a systems-thinking mindset, you see how each project fits into a bigger picture and ensure every detail contributes to a seamless, member-focused journey. You're inspired by the opportunity to serve the Colorado community and are driven to help individuals and families achieve economic success. Collaboration and impact fuel your work, and you thrive on being part of a mission that supports financial empowerment for all.

Essential Functions

• UI/UX DESIGN: Participate as a member of IT agile teams in Scaled Agile (SAFe) processes and events. Primary tools include Figma for design tasks, Notion for documentation, and an openness to adopting and influencing the team in other collaborative tools. Provide accurate, clear, and timely design direction to agile teams using wireframes, prototypes, specifications, and other means. Advance the Ent member experience through design that consistently meets business objectives, setting Ent among the top financial institutions for product and service quality. Work with agile teams and consultants, as needed, to develop and evolve a design system that covers Ent's digital and non-digital projects. Work with agile teams and other stakeholders as needed to plan and execute usability testing as a routine part of the design and development process at Ent; consistently advocate for the importance of quality usability testing. Set clear goals for each design project?in terms of desired member/employee outcomes?and measure results against those goals to drive further iteration and improvement. Facilitate product visions by researching, prototyping, and mocking up user experiences for various products. Translate user research findings into actionable data. Identify opportunities to improve our member and employee experiences and devise elegant design solutions. Keep current on industry trends, competitor products, and digital/physical products and services that might inspire Ent's offerings.
• USER RESEARCH: Participate in growing our Member Ambassador community by conducting surveys, usability tests, interviews, and observational studies. Help synthesize research findings to develop recommendations for UX and UI design. Routinely review and incorporate member feedback and other data that indicate UX/UI design effectiveness.
• DESIGN INFLUENCE: Work with the Experience team, as a Subject Matter Expert, to instill good design as a cultural trait at Ent through consistent delivery of quality work (set an example) and by seeking opportunities to disseminate design principles throughout the company.
• SERVICE DESIGN: Create customer journey maps and service blueprints to visualize the end-to-end member experience. Identify touchpoints, pain points, and opportunities for improvement across multiple channels and service delivery processes. Collaborate with cross-functional teams to design and develop prototypes and service concepts that address member needs, employee needs, and business goals. Utilize tools such as wireframes, storyboards, and interactive mockups to communicate design ideas effectively. Set clear goals for each design project?in terms of desired member/employee outcomes?and measure results against those goals to drive further iteration and improvement. Collaborate closely with stakeholders, including product managers, UX/UI designers, technology teams, and business leaders, to ensure alignment and buy-in for service design initiatives. Facilitate workshops and co-creation sessions to encourage collaboration and innovation.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• Bachelor's Degree in User Experience design, User Interface design, web design, or a similar field (preferred)
• 5+ years' of interaction and visual design experience with web and mobile applications to include:
  • 3+ years' digital product design experience web and/or mobile.
  • 3+ years' working as a designer in an agile development environment.
• Please include a link to your portfolio showcasing your work with your application.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Excellent synthesis and problem-solving skills.
• Excellent written and spoken communications skills, able to present and ?sell' ideas effectively.
• Strong interpersonal skills, able to empathize well with and relate to people.
• Experience in UI/UX design concepts / best p5ractices.
• Experience with data analysis.
• Good listening and observation skills, curiosity is key.
• Solution-oriented?will work with people to develop creative solutions to problems.
• Proficient in working effectively with software engineers, including the ability to accurately communicate design intent, to solve problems collaboratively, and to advocate for the end user of the product or service.
• Knowledge of human-centered design and design thinking principles and practices
• Proficient in conducting user research and usability testing to develop insights into user needs and to test concepts and designs with actual end users to guide further iteration and ensure high quality releases.
• Understanding of current and emerging banking products (branches, call centers, mobile, ATMs, online, video tellers, etc.).
• Proficient in developing and using design systems.
• Proficient in using digital design tools such as Sketch, Zeplin, Figma, and Adobe Creative Suite to design flows, UI components, templates, and prototypes.
• Experience with agile software development methodologies such as Scaled Agile Framework (SAFe)
• (preferred) Basic HTML5, CSS3, and JavaScript skills.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $51 to $67 per Hour (I16)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:
 

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after six months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.

For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.

We anticipate this position to close on 2/14/2025. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
 

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