CHCP Austin is hiring: Senior Student Communication Coordinator in Town of Texas

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Careers At CHCP Healthcare and Educational Services LLC

Join a team dedicated to transforming lives through healthcare education. At The College of Healthcare Professions (CHCP), we are committed to empowering future healthcare professionals to succeed in impactful careers. Every role here supports our mission to prepare students for the career of their lives.

Senior Student Communications Coordinator

Summary: The Senior Student Communications Coordinator is responsible for overseeing the complete operation of omni-channel messaging ensuring it operates and goals are met based on the direction established in strategic plans. This role involves drafting, implementation, deployment, aligning, and monitoring all communications within the student engagement model for Digital Services. The position focuses on reviewing and optimizing communications to ensure the highest conversions through best-in-class communications to prospective, re-entry, and continuing students. Additionally, this role is responsible for the housing and maintenance of the IVR and all outbound student-facing recordings, through various mediums of distribution.

Major Duties and Responsibilities:

• Oversee omni-channel messaging operations and ensure goals are met based on strategic plans.
• Monitor all mediums of communications with prospective, re-entry, and continuing students.
• Ensure communications comply with company policies and regulatory entities.
• Provide feedback to enhance the student experience.
• Maintain up-to-date agent rosters monthly.
• Accurately track call notes and updates in the appropriate database.
• Create all scripting for IVR and outbound student engagement call recordings.
• Manage dialer loadings using NiceInContact for all digital services departments.
• Handle SMS loading for new program launches, orientation reminders, and missing documents.
• Create, record, deliver, and maintain all ringless voicemail.
• Coordinate with Corporate Director of Admissions/Training & Quality Assurance for voicemail setup.
• Implement and monitor communication strategies aligned with company objectives.
• Create emails, digital links, landing and splash pages for direct marketing efforts.
• Track and report campaign analytics.
• Produce oral and written communications using spreadsheets and charts.
• Test, maintain, and optimize the IVR system.
• Manage campaigns and mediums of communication for message alignment.
• Coordinate with the Sr. Director of Admissions to assist with student needs.
• Manage all aspects of ordering official transcripts.
• Handle confidential student information to ensure privacy protection.
• Coordinate with Digital Services Coach on transcript order tracking.
• Ensure smooth data transfer to and from other district campuses.
• Deliver correspondence/receipts from transcript ordering services to the Quality Monitoring Specialist.
• Follow up with campuses on behalf of students to obtain required documents.
• Attend required training with third-party clients to utilize platforms for marketing efforts.
• Interact with clients to effectively deliver the company’s message to the public.
• Assist Associate Director with Student Success operations.
• Monitor grades of active students and notify when grades are close to unsatisfactory.
• Coordinate with the Senior Business Intelligence Developer to ensure operational quality.
• Report platform and software outages to the Senior Business Intelligence Developer.
• Meet with Program Directors to coordinate messaging.
• Notarize documents as needed.
• Other duties as assigned by Vice President and leadership team.

Job Requirements: Knowledge, Skills, Abilities, and Accountability:

• Knowledge:
• Bachelor’s degree in Communications from an accredited college or university is required.
• Proven record of accomplishment in prior/current employment.
• 1+ years with The College of Health Care Professions.
• Experience in leveraging integrated systems, including a CRM, Dialer, and Omni-Channel Communication.
• Direct experience in confidentiality and privacy of document handling.
• Skills:
• Advanced working knowledge of standard Office Software such as Word, Excel, PowerPoint, and Outlook is required.
• Exceptional written and verbal communication skills.
• Ability to prioritize multiple projects and meet deadlines, work independently, and demonstrate sound judgment.
• Superior organizational and problem-solving skills.
• Goal-oriented and highly ethical.
• Abilities:
• Demonstrated ability to work independently and collaboratively across units.
• Ability to plan, organize, and implement effectively.
• Ability to use standard office equipment and personal computers.
• Ability to coordinate with others and respond positively to their requests.
• Ability to set aside biases and be objective in communications.
• Ability to adapt to changing assignments and multiple priorities.
• Ability to manage multiple tasks and meet deadlines successfully.
• Proven ability to learn new systems quickly and compare alternate solutions.
• Makes recommendations for process improvements and new initiatives.

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