Senior Community Manager Job at KingsIsle Entertainment in Round Rock

We believe great games can't exist without a driven team and passionate community working together in unison. As a Senior Community Manager at KingsIsle, you will spearhead community efforts across all of our titles (Wizard101, Pirate101, Ravenwood Academy) and be a prominent public figure that represents our company. You will be the crucial bridge between our internal game teams and our game communities – making sure player feedback is heard and passed on, providing helpful answers to player questions, and creating community engagement strategies.

Requirements

1. 5+ years' experience managing online video game communities professionally (bonus points for live service game experience!)
2. You’re able to communicate efficiently and professionally in fast-paced situations
3. You’re an adaptable organizer who loves to plan ahead and come up with effective solutions to problems
4. You love to flex your creative muscles and are “in the know” when it comes to current trends
5. You feel comfortable and confident with streaming on camera utilizing platforms such as Twitch and YouTube
6. You know social media platforms like the back of your hand and understand what makes them tick
7. You love data and making new discoveries about the things you work on
8. You’re an excellent team player and collaborator, but are also able to operate independently when the situation calls for it
9. You have excellent Microsoft Office proficiency
10. You have strong written and verbal communication skills

Responsibilities

1. Being the public face of Kingsisle games – making sure that our community’s concerns are addressed in a timely manner, interacting with our players across multiple different channels, and providing clear messaging when important news needs to be communicated.
2. Taking ownership of the community roadmap and using it to plan critical community beats throughout the year.
3. Working with our Associate Community Manager to run community activations and providing feedback as needed.
4. Working closely with the Marketing team to ensure all community activations align with the wider department and studio goals.
5. Crafting fun, effective, and engaging social media campaigns to entertain our audience and grow our brand awareness.
6. Brainstorming, planning, and executing community-centric projects such as contests, surveys, and newsletters.
7. Managing our content creator initiatives and maintaining good relationships with our key content creators.
8. Running livestreams in coordination with the Marketing and Design teams.
9. Creating and sending out regular reports that summarize what community actions have taken place, how they have performed, and how you plan to improve future campaigns.

Benefits

1. This position has the potential to shift into a people manager down the road should we see good results and effective leadership skills
2. Unlimited PTO
3. Medical, dental, and vision care
4. 401K with employer match
5. Lifestyle benefits program
6. Employee learning program
7. Refreshments and snacks