Lead Content Designer Job at Capital One Services, LLC in Jersey City

Capital One Services, LLC Lead Content Designer New York, New York Apply Now

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We're succeeding because they're succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we're on a quest to change banking for good.

We're seeking a Lead Content Designer to join our Card Servicing Experience Design team. We design the tools and experiences that help our customers self-service or receive best-in-class servicing from our agents. Our work ensures our customers can easily resolve any problem they have along their journey with us, no matter which path they follow.

The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

Role Expectations

As a Lead Content Designer, you'll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

We're ushering in a new era for Servicing content, and we need a systems thinker with excellent writing and UX skills to help us lead. As we expand our footprint, you'll think strategically to create content consistency across users and channels. You'll design content models and patterns, and you'll help drive governance and standardization. You'll bring this to life by building content experiences for our customers and agents. To help the content practice mature, you'll mentor junior designers and share best practices with the community.

You'll lead projects, directing work and partnering with cross-functional leaders to deliver end-to-end results. You'll use data and research to draw insights and make recommendations for products and experiences. You'll articulate your point of view across levels and job functions to influence partners, stakeholders and team members.

Because of your work, our customers will have effortless, trustworthy experiences that build loyalty-no matter how they decide to approach their servicing experience with Capital One.

The ideal candidate will have a strong portfolio demonstrating your leadership, process, results and impact.

Basic Qualifications

• At least 7+ years of experience in content design, content strategy, UX writing, or UX design
• At least 7+ years of experience working with and contributing to an established design system

Preferred Qualifications

• At least 6 years of experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Proficiency in design and prototyping tools such as Figma
• Experience with content modeling and techniques like OOUX
• Experience working in heavily regulated, data heavy problem spaces

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.