UX Senior Researcher Job at Caleres, Inc. in St. Louis

8300 Maryland Ave, Clayton, MO 63105, USA

Job Description

Posted Thursday, February 6, 2025 at 6:00 AM

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.

Join our dynamic and thriving footwear company as an UX Senior Researcher in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn, and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring, and learning.

What will you be doing?

• Perform Customer and Stakeholder Research: Collect customer data and feedback via a variety of UX research methods, including moderated and unmoderated User Interviews and User Tests (Prototype and Competitive website Usability Testing, Tree Testing, Card Sorts, etc.), Contextual Inquiries, Journal Studies, and surveys.
• Represent the Voice of the Customer: Analyze, synthesize, and distill research data into actionable insights and clear next steps. Prepare and present research summaries and findings to Stakeholders and partners, working passionately to build customer empathy and understanding across the organization.
• Mentorship: Coach, guide, and influence Junior Researchers, UX Designers, and additional Optimization team and eCommerce partners to build customer empathy and research skills across the Digital teams.
• Collaborate with cross-functional teams: Leverage deep knowledge of customer behavior to support Optimization, eCommerce, and Leadership teams in shaping a research-driven Product Vision, Strategy, and Roadmap.
• Grow our Research Operations: Build and sustain a robust research practice by continuous evaluation of processes, methodologies, and ways of working and applying learnings to improve our Research Ops and tools.

Perks you will enjoy!

• Our Shoe Discounts: No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands.
• Benefits that Start Day One: To learn more details about our total rewards including 401k, health benefits, and PTO, visit yourcaleres.com.
• Get Paid When You Want: Access your money as you earn it and request your earnings before payday.
• Mental Wellness: Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates.
• Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
• Site Perks: Full access to our onsite gym, Starbucks, Grab and Go Market, and free parking located in the convenient area of downtown Clayton, MO.

Qualifications that make you the perfect fit!

• Bachelor’s Degree or equivalent UX or research certifications.
• 4-6 years of experience doing User Experience research in a corporate or agency environment (eCommerce experience a plus) required.
• Excellent communication skills, including written, oral, and presentation, with the ability to concisely and persuasively communicate research findings and evoke user empathy.
• Demonstrated problem-solving, critical, and creative thinking skills.
• Ability to work cross-functionally and collaboratively in a fast-paced, dynamic environment.
• Proficiency with mixed research methods - both qualitative and quantitative - with a focus on more strategic research.
• Deep understanding of the strengths and weaknesses of different research methods, including when and how to apply them, and why.
• Experience leading a small research team or Research Program and developing Research Operations to support overall Digital maturity.
• Proficiency in User Feedback tools and platforms such as User Testing, Userzoom, Maze, etc., required. Experience with behavioral analytics and VOC platforms such as Quantum Metric, Pendo, Qualtrics, Medallia, and Microsoft Office are preferred. Experience with a content management system, Figma, Adobe Analytics, Sitecore, and Miro are nice to have.

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

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