Community Manager Job at Camber Corporation in Kissimmee

Benefits:

1. 401(k)
2. 401(k) matching
3. Dental insurance
4. Employee discounts
5. Health insurance
6. Paid time off
7. Vision insurance

Summary:

The Community Manager is responsible for the successful day-to-day site management of the apartment community, providing the necessary leadership, guidance, and motivation to ensure a positive working environment and quality community living. The Community Manager ensures all Corporate policies and procedures and compliance with local and federal laws and regulations are implemented and adhered to. The Community Manager will strive to achieve the goals of Spruce Grove, Inc. and maximize the return on the owner’s investment.

The Community Manager is expected to conduct himself/herself in a manner that demonstrates initiative, professionalism, personal awareness, integrity, and confidentiality in the appropriate areas of his/her performance. The Community Manager consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Duties:

1. Supervise the review and approval of all applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and company policy. Oversee the maintenance and archival of resident files.
2. Through regular property walk inspections and follow-up, oversee the physical condition and appearance of the property and strive to enhance the value of the apartment community by maintaining a hazard-free environment. Conduct bi-monthly office audits and monthly exterior property inspections.
3. Participate in the annual budget preparation process. Develop and administer the capital and operating budgets for the property. Complete monthly variance reports accurately and timely.
4. Supervise the daily opening of the leasing office and inspection of models, market window, and “rent ready” vacants to ensure they are presentable in accordance with established standards.
5. In conjunction with the Regional Manager and Marketing Department, develop, implement, and maintain a comprehensive marketing plan for the property. Prepare reports identifying competition rental rates, concessions, promotions, and property changes.
6. Coordinate site advertising with the Marketing Department and Regional Manager. Review and monitor advertising accuracy and productivity.
7. Conduct competitive analysis to determine sales techniques, strategy, and merchandising. Report findings to the Regional Manager and share information with on-site staff.
8. Design and implement resident retention programs in accordance with community goals. Administer the Lease Renewal program. Resolve resident complaints and direct complaints to the Regional Manager when appropriate.
9. Manage the rent collection process in a timely manner and implement the legal process adhering to established standards and procedures.
10. Supervise the control of delinquency and collection of funds. Ensure integrity of reports and processing of all legal notices in accordance with Texas Code and policy.
11. Manage delinquency control and initiate necessary evictions, preparing copies, and forwarding all appropriate paperwork for legal proceedings.
12. Ensure accuracy of resident move-out accounting summaries utilizing the Statement of Deposit report within the designated time frame.
13. Audit vendor bills for services to ensure fairness and consistency to residents while achieving maximum performance and value from vendors.
14. Ensure insurance and contract requirements are met on vendors in accordance with company policy.
15. Maintain proper accounting of all petty cash and special event funds.
16. Participate in staff selection process. Recruit, hire, and train all on-site staff under the approval and direction of the Regional Manager.
17. Supervise and provide support and direction to the staff. Resolve associate-related issues and support team building with positive communication.
18. Support and motivate staff to participate in company-sponsored classes and training. Ensure compliance with all mandatory training.
19. Encourage direct reports to participate in industry association functions.
20. Perform other duties as assigned. Actual job duties may vary depending on the size of the community.

Work Environment: The Community Manager works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors regularly. The position's work schedule varies depending on the property. Office hours are usually scheduled from 9 a.m. - 6 p.m., with Saturday and/or Sunday work required depending on property occupancy.

Knowledge and Experience:

1. Customer service experience required in at least one of the following industries: property management, hospitality, retail, or real estate.
2. Possess management skills including supervisory, planning, organizing, and coordinating tasks.
3. Negotiate and resolve conflicts.
4. Prior experience in managing a staff (supervise, train, coach, counsel, develop, motivate, interview, hire, terminate) and lead by example.
5. High School Diploma or equivalent required. Two or four-year college degree preferred.
6. CCRM, ARM, or CAM designation(s) preferred.
7. Minimum two to five years property management experience – depending on the number of units.

Skills and Abilities:

1. Bilingual English and Spanish (preferred).
2. Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
3. Understand accounting principles and budget processes. Ability to read and interpret numerical information.
4. Understand marketing concepts; analyze data; and report writing.
5. Proficient with Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.

Physical Requirements: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and personal computer. May be required to lift and/or move up to 25 pounds. Must be able to occasionally drive during the course of work.