Expeditors is hiring: Air Import Agent in El Paso

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

The goal of an Air Import Agent is to ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department.

Key Responsibilities:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining strong relationships with vendors (airlines, trucking companies, and others).
• Meet compliance at all times with regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards, as per the company’s procedures.
• Oversee communications, providing timely responses to emails and requests (internal and external).
• Meet company standards of 52 hours training per year per employee.
• Promote compliance by diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Qualifications

Knowledge:

• Expeditors training and company policies.
• Expeditors services, systems, and procedures.
• IATA Certification (preferred).

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Fluent in English.

Behaviors:

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental, and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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