Warranty Writer Job at Lazydays in Council Bluffs

This position is responsible for processing warranty claims to manufacturers, suppliers, and extended warranty companies as required. Provide support and direction to internal partners as to documentation required to maximize warranty results.

Negotiate with manufacturer warranty department and third-party warranty companies’ claims adjusters.

Stay up to date on a variety of warranty contract details and manufacturer warranty policies.

Develop a working relationship with manufacturer’s warranty department personnel.

Keep abreast of laws governing warranty work and claims.

Research, gather, and prepare necessary information to substantiate warranty claims and provide timely submission to manufacturers and third-party warranty companies.

Effectively facilitate ongoing flow of information between various stakeholders, including manufacturers, customers, claims adjusters, and the service department.

Manage warranty claims through the approval process to ensure payment.

Overcome any obstacles preventing claims from being approved and paid in full, including negotiation, follow-up, and resubmittal when necessary.

Prepare supplemental claims packages and submit them with supporting information to substantiate claims.

When necessary, escalate trouble claims to the Warranty Manager.

Prepare and submit all warranty claims within the time frame allowed by the manufacturer.

Pull parts by vendor for return shipping to the manufacturer.

Attend all company-required meetings.

Additional responsibilities as requested or required.

QUALIFICATIONS AND EXPERIENCE:

Ability to speak, read, write, and comprehend English.

Must have excellent customer service and communication skills, both verbal and written.

Prior warranty experience preferred.

RV knowledge preferred.

Must be detail-oriented.

Ability to use all electronic office and productivity tools.

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