US Company is hiring: Staff Facilities Engineer - Audio Visual (AV) Solutions Ar

Meet the team:

Dexcom is seeking a Staff Facilities Engineer, Audio Visual (AV) Solutions Architect to lead the strategy, design, installation, and maintenance of AV systems across multiple global facilities. This senior role requires a visionary engineer who can oversee complex AV projects, manage cross-functional teams, and ensure high-performance AV solutions that align with the company’s evolving needs.

Where you come in:

• You will drive innovation, optimize existing systems, and ensure the seamless integration of AV technology into Dexcom's IT infrastructure.

Strategic Leadership:

• Develop and lead the AV strategy across Dexcom’s global facilities, ensuring alignment with overall IT and business objectives.
• Collaborate with senior leadership, stakeholders, and external partners to deliver cutting-edge AV solutions that enhance communication and collaboration.
• Provide thought leadership and stay ahead of industry trends to future-proof Dexcom’s AV infrastructure.

AV Design Engineering & Postproduction:

• Lead the design of high-quality AV systems for conference rooms, huddle spaces, training centers, and large venues.
• Ensure AV solutions are scalable and future-ready, with a focus on high-quality video conferencing, sound systems, digital signage, and integrated AV control systems.
• Define system requirements, evaluate, and recommend the best technologies, while overseeing the technical design process alongside IT Technology, Network, and Infrastructure teams.
• Hands-on knowledge of industry standard pre and postproduction including broadcasting technology.
• Hands-on operating and maintaining of postproduction firmware and software, including but not limited to managing video/still cameras, teleprompter, green screen, lighting, and sound controls.
• Lead as POC for Media Rooms, and closely liaise with EAs and ELTs in support of various onsite production of live filming and broadcasting events.

System Integration:

• Manage seamless integration of AV systems with Dexcom’s IT networks, ensuring full compatibility and functionality.
• Collaborate with IT, facilities, and other key stakeholders and support teams to ensure efficient installation and deployment.
• Troubleshoot system integration challenges and ensure that AV solutions are robust and reliable.
• Develop and implement integration protocols to ensure consistent performance across all facilities.
• Conduct regular system audits to identify and resolve potential integration issues.
• Coordinate with cybersecurity teams to ensure AV systems meet security standards and protocols.

Project Management:

• Lead AV project management efforts, including scope definition, timeline development, resource planning, and budgeting.
• Ensure that all AV projects meet business objectives and are delivered on time and within budget.
• Maintain regular communication with stakeholders to manage expectations and report on project status.
• Develop detailed project plans, including risk management strategies and contingency plans.
• Conduct post-project evaluations to identify lessons learned and areas for improvement.

Team Leadership and Vendor Management:

• Manage internal AV teams and external contractors responsible for installation, system integration, and support.
• Build strong relationships with AV vendors, negotiate contracts, and manage service level agreements (SLAs).
• Develop and mentor team members, ensuring they have the skills and training to support Dexcom’s AV systems.

Maintenance and Support:

• Oversee the maintenance and continuous improvement of AV systems, ensuring they are always operational and optimized.
• Implement and manage support protocols, including issue resolution, equipment upgrades, and preventive maintenance.
• Establish best practices and standard operating procedures (SOPs) for AV system management.
• Develop and maintain a comprehensive inventory of AV equipment and spare parts.
• Coordinate regular training sessions for end-users to ensure effective use of AV systems.
• Monitor system performance and user feedback to proactively address potential issues.
• Ensure timely updates and patches for AV software and firmware to maintain security and functionality.

Innovation and Optimization:

• Evaluate new AV technologies and identify opportunities for upgrades, ensuring that Dexcom’s AV infrastructure remains innovative and scalable.
• Foster a culture of continuous improvement within the AV and IT teams to enhance the end-user experience.

What makes you successful:

• Bachelor’s degree in Information Technology, Engineering, or a related field; 8+ years of experience in AV systems design, integration, and support; demonstrated leadership of internal and external AV engineers.
• Expertise in AV technologies, including video conferencing systems (e.g., Zoom, Microsoft Teams), sound systems, projectors, and control systems (e.g., Crestron, Extron).
• Strong background in AV integration with IT networks, including IP-based AV solutions, and postproduction.
• Proven experience managing large-scale AV projects, including CapEx/OpEx, and vendor management.
• Excellent leadership, communication, and stakeholder management skills.

Preferred:

• CTS (Certified Technology Specialist).
• CTS-D (Design).
• Crestron.
• Extron.
• CEDIA (Custom Electronic Design & Installation Association).
• Experience managing AV systems in large corporate or multi-facility environments.
• Knowledge of cloud-based AV solutions and remote management tools.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education:

• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience. At this level a graduate degree may be desirable with 4 years of related experience.

Travel Required:

• 15-25%

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