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Floyd's Truck Center Inc.

Service Writer Job at Floyd's Truck Center Inc. in Fort Pierre

Floyd's Truck Center Inc., Fort Pierre, SD, United States, 57532

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Job Details

Job Location
FORT PIERRE - FORT PIERRE, SD

Job Category
Service

Job Posting Date(s)

End Date
02/28/2025

Description

Position Summary:

Responsible for estimating and selling repairs to customer vehicles and communicating with the customer on a timely basis, working in coordination with the technicians, and addressing problems in a professional manner.

Essential Duties & Responsibilitiesincluding the following. Other duties may be assigned.
  • Determine costs and completion date. Communicate the expected repair time to the customer.
  • Analyze progress to maximize efficiency and maintain high-quality repairs.
  • Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
  • Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
  • Diagnose problems correctly and accurately describe those problems in the repair order.
  • Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
  • Be available to aid technicians as appropriate if they have trouble completing service work.
  • Produce accurate estimates for wreck and internal repairs.
  • Provide cashier transactions when needed.
  • Adhere to procedures for timely and proficient dealing with warranty items such as correct storage and labeling.
  • Become familiar and proficient with all phases of the computer system needed for parts and service management, developing, and maintaining the skills required.
  • Start and finalize repair orders for warranty, the customer paid, and internal repair.
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
  • Be polite and friendly and greet customers promptly.
  • Conduct telephone transactions courteously, and quickly.
  • Provide excellent customer service for all customers whether external or internal.
  • Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
  • Notify customers promptly regarding any delays, changes, or additional work that is required.
  • When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
  • Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
  • Complete assigned training, as required, for product knowledge, transportation safety, and per company policies and procedures.
General Expectations
  • Devote himself/herself to ensuring satisfaction to customers.
  • Determine management, production, and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow-through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state, and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend, and holiday work hours as required.
Qualifications

Qualifications
  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent communication skills.
  • Ability to meet the company's production and quality standards.

Physical Requirements

This position requires you to move throughout the company facility primarily in air-conditioned areas for most of the shift, stand, walk bending, twisting and/or stooping, and kneeling or squatting on a regular basis, and frequently seated during deliveries. Lifting over 50lbs on an irregular basis. This position also could involve climbing stairs, reaching and/or lifting overhead on a regular basis. On a regular basis this position involves repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions. This position will involve driving during varies seasonal weather conditions, both in the daylight and early morning/evening hours are possible.