Principal Associate, Product Designer
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Together, we’re on a quest to change banking for good.
We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.
The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.
Role Expectations
As a Product Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.
Product Design Expertise:
Demonstrate a deep expertise in product design, leveraging a variety of skills across interaction, visual and service design. In collaboration with cross-functional partners, use appropriate tools, platforms, frameworks and design systems to create artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes.
Human-Centered:
Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback.
Business-Focused:
Understand and apply business & customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes.
Problem-Solving:
Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations.
Collaboration:
Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment.
Communication:
Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions.
Basic Qualifications
- At least 5 years of experience in a Product Design role.
- At least 5 years of experience with design and prototyping tools, such as Figma.
Preferred Qualifications
- 4+ years of experience working with product, tech and business partners.
- 3+ years of experience working with an established design system.
- Experience working in heavily regulated, data heavy problem spaces.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.
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