BEPC Inc. - Business Excellence Professional Consulting is hiring: UX Design Res
BEPC Inc. - Business Excellence Professional Consulting, South San Francisco, CA, United States, 94083
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Talent Acquisition Specialist III
BEPC Inc. has an open position for a UX Design Researcher in South San Francisco, CA!
W2 Contract 12 months with the possibility of extensions
Pay and Benefits: $65-$70 an hour - Medical, Dental, Vision, and Paid Life Insurance
The UX Design Researchers will gather insights and data to support journey mapping and analysis, as well as the design of CX/UX workshops such as Service Modeling, Journey Mapping, or Design Sprints. This role will be instrumental in the preparation of research materials that result from user sessions and post-session read-outs. All researchers will continually curate and maintain a research library, ensure partner access, and inspire an environment of continuous improvements.
Primary Duties and Responsibilities
- CX/UX Research – User Evaluation, Insights & Testing (40%)
- Business Process and Emerging Technologies (15%)
- Analysis, Synthesis, Strategy (10%)
- Communications, Reporting, Executive Read-outs (10%)
- Design Support, Iterative Co-Creation (10%)
- Stakeholder Relations (5%)
Minimum Required Education and Experience Requirements
EDUCATION: Bachelor’s degree required, preferably in a research-related field such as Human-Centered Design, Human Factors, Information Design, Integrated Design, Psychology, Human-Computer Interaction, Interaction Design, Service Design or a related discipline.
EXPERIENCE: At least 6 to 8 years of related working experience in CX or UX Research disciplines. Also, tangible and credible experience working within a human-centered design practices service design or CX/UX insights team.
A strong foundation in qualitative research, complemented by familiarity with quantitative methods and data analysis—or proficiency in Mixed Methods UX Research—is highly preferred.
Excellent written and verbal communication skills, with high attention to detail.
Main Accountabilities & Required Qualifications
- Experience in CX framework exercises: Journey Mapping, Design Thinking, Service Design, and facilitating workshops.
- Data gathering by identifying sources of data and insights that help tell the story of the current state experience.
- Customer research experience in interviewing, questionnaire design, documentation, performing validation with customers, and conducting the analysis of data.
- Design and Facilitate User Co-Creation/Co-Design Sessions with partners.
- Data analysis and triangulating data using a variety of tools to format raw operational data into trends and groupings.
- Coordinate the scheduling and arrangements for audience recruitment, and facilitate Journey Mapping workshops or Design Sprints.
Working Conditions
Studio environment in a patient, provider, employee, and customer-facing capacity. Willingness and ability to travel, up to 10%.
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Design
Industries
Biotechnology Research and Pharmaceutical Manufacturing
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