Boston University is hiring: SALESFORCE DASHBOARD AUTHOR, Business Intelligence

SALESFORCE DASHBOARD AUTHOR, Business Intelligence and Analytics, Prospect Analytics

Category

Job Location

BOSTON, MA, United States

Tracking Code

24500627110530

Posted Date

6/4/2024

Salary Grade

Grade 48

Position Type

Full-Time/Regular

Our Mission

We in Boston University Development & Alumni Relations (DAR) harness the power of philanthropy to make an excellent education accessible and welcoming to all, and to advance BU’s global leadership in research, scholarship, artistic creation, and professional practice.

Business Intelligence & Prospect Strategies at Boston University

The mission of Business Intelligence & Prospect Strategies is to uncover and provide data, information, knowledge, insight, and wisdom that will maximize impact for stakeholders and decision-makers within DAR, within Boston University, and beyond.

As such, Business Intelligence & Prospect Strategies is comprised of three teams: Business Intelligence, which optimizes the impact of data quantitatively and/or visually to achieve DAR business objectives, Research, which provides key wealth-, relationship-, and inclination-related details on individual constituents, and Prospect Management (PM), which oversees prospect-, portfolio-, and pathway-related processes, leading to developing strategies for its clients within DAR.

Reporting to the Senior Associate Director, Business Intelligence, the Salesforce Dashboard Author is responsible for leveraging data to drive strategic decision-making to maximize the impact of philanthropic efforts at Boston University with key tenets of this role being visualization, presentation, and consultation.

Responsibilities:

Data Gathering & Transformation

1. Develop a firm understanding of where certain types of data are stored and how they can be accessed.
2. Maintain a network of gate keepers/data owners/data professionals who can help troubleshoot issues or grant access.
3. Extract, transform, and load (ETL) data for ingestion.
4. Gather data from outside the unit via methods including data mining, benchmarking, etc. where applicable.
5. Use scripting, programming languages, or analytical languages (such as DAX, R, Python) to make ETL fast, intelligible, and replicable.
6. Evaluate performance, identify trends, and highlight opportunities within specific constituencies, segments, projects, and programs.
7. Surface anomalies to the client and to leadership.
8. Design coherent reporting vehicles, applications, and data visualizations.
9. Provide the client with actionable insights, focusing on key takeaways.
10. Use Salesforce data visualization tools such as Tableau CRM (Einstein Analytics), Lighting Experience dashboard, or Salesforce Classic dashboard to generate in-app visuals that are both insightful and dynamic.
11. Use third-party data visualization tools such as Power BI, Tableau, or integrated development environments (IDEs) to generate reports that are both insightful and dynamic.

Required Skills

Qualifications:

1. A cover letter is required for consideration.
2. 5-8 years’ experience in Salesforce administration and data analytics or similar field required.
3. Salesforce Administrator certification required (if not already certified, expected to complete Salesforce Administrator certification in first year).
4. Product knowledge in Salesforce Sales Cloud required.
5. Proficiency using Microsoft product suite is required.
6. Working experience with Salesforce Lightning Experience preferred.
7. Working experience with analytics solutions such as Power BI, Tableau, R, Python, and/or Salesforce Einstein Analytics preferred.
8. Experience within a Blackbaud eCRM database preferred.
9. Self-starting and an analytical, creative, and strategic thinker.
10. Ability to synthesize and analyze data and to present cohesive reports for trustees, the president, divisional leadership, deans, and staff.
11. Ability to conduct and lead projects in descriptive analytics and data modeling.
12. Extensive experience in dashboarding and other data visualization techniques.

If this resonates with you and you want to help us in our ambitious next campaign—and maybe do some of your best work as an advancement professional— we encourage you to apply.