Associated Asset Management (AAM), LLC is hiring: Community Manager, Onsite in A

Easton Homeowners' Association is a beautiful community specifically designed for the Active Adult located in Avon, Indiana. Our stunning community is seeking candidates for a dynamic, enthusiastic, customer and staff focused Community Manager to join our team and be a part of this growing community.

This active adult residential community offers a wide range of amenities, including a state-of-the-art clubhouse, natural spaces, trails, sports courts, pool, fitness center and classes, a variety of social activities, along with many clubs and organizations. We want you to help us provide leadership in managing an incredible activity hub for our Easton Owners.

Position Summary:

Primarily responsible for providing community management and effective customer service to designated community and homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. During initial development of the community, cultivate a culture of homeowner connectivity through the planning of social events, activities, gatherings, and educational opportunities.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations, and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members, and owners.
• Recommend and implement procedures that ensure compliance with federal, state, and local laws regarding community association management and ensure compliance with state disclosure requirements for resale buyers.
• Perform community tours as required in conjunction with the community governing documents and AAM’s management contract, track community non-compliance issues, send appropriate notices, and follow established fine and collection policies established by the Board.
• Manage architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plan, organize, and assist the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Review monthly financials and submit A/P to the management company.
• Establish, draft, execute, and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, and approve and code all vendor invoices.
• Secure competitive contract bids, present comparative bid reviews, supervise, and ensure compliance of all executed contract terms and conditions, and oversee community and contractor liability insurance requirements.
• Supervise on-site association staff, chair staff meetings, and communicate and coordinate management activities.
• Review incident reports, respond, and implement timely solutions accordingly.
• Identify, coordinate, and market all community events, programs, and services.
• Solicit input and involvement from residents to stimulate awareness and participation.
• Oversee the New Resident Orientation as applicable.
• Work with local businesses to create partnerships for sponsorship opportunities.
• Update website and send out Eblasts for optimum community communication.
• Perform other related duties as directed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft Office, internet, and email systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
• Effective and dynamic public speaking skills.
• Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
• High school diploma or GED and two (2) years of full-time, paid, professional experience in a Community Manager role encompassing proven customer service experience with a strong emphasis on problem-solving, seeking harmony, and defusing conflict.
• Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
• Contract administration.
• Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• HR and personnel management experience.
• Valid driver’s license.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.