ABOUT CAROLINA HERRERA:
It all began with a woman, with style so provokingly chic that the world took notice. Today, the Carolina Herrera Brand is a New York-based fashion powerhouse recognized for creating colorful collections synonymous with fabulous style and bold femininity. With the appointment of Wes Gordon as Creative Director in 2018, the House has reinforced its commitment to the codes established by the founder, while pushing the boundaries of American fashion forward in fearless and fabulous style.
Carolina Herrera is a New York-based fashion house recognized for creating beautifully crafted collections synonymous with impeccable style and bold elegance. Our dedicated team is split across our New York Atelier and Corporate Offices, retail locations across the globe, and our Barcelona-based Fragrance and Make-up team.
THE OPPORTUNITY:
The Boutique Director is responsible for overall management of the boutique, staff, merchandise and customer service. This role is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, and building a highly motivated team and developing associates.
What you'll get to doSales Generation
- Set individual sales goals for sales associates, ensuring goals reflect store business goals
- Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Analyze sales reports and data to determine needs of the business and develop business strategies
- Demonstrate an in-depth knowledge of the merchandise, ensuring selling staff is fluent in all aspects of product knowledge
Customer Service
- Ensure sales associates provide the highest level of customer service, maintaining constant client communication through clienteling tools
- Assist sales associates with various customer service issues, resolving complaints quickly and effectively
- Empower associates to make decisions in the clients' best interest that supports the Company's philosophy
Operations
- Ensure facility maintenance, presentation and organization
- Ensure cash control procedures are properly followed, including bank deposits, safe funds and petty cash
- Control store expenses and maintain budgets, striving to reduce costs
- Monitor the movement of all inventory, maintaining inventory accuracy and shrink requirements, while ensuring all staff adheres to Shipping & Receiving policies and procedures
- Support, promote and assume responsibility for loss prevention in all areas of risk management, including physical security, store cash controls, inventory management and inter-store communications
- Build and maintain communication with Corporate Office teams, other Boutiques and local associations
Merchandising & VM
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
- Maintain a neat, clean and organized selling floor, properly reflecting the brand and visual image at all times
- Communicate inventory needs to support business goals and objectives
CRM
- Grow client database by networking within the communities in the market and identifying new prospects
- A minimum of five years of experience in retail, preferably within the luxury market
- A minimum of three years of management/supervisory experience
- Excellent communication, organizational and interpersonal skills
- Strong computer skills, including MS Office, inventory and database software
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package