US Tech Force is hiring: Service Writer in Fond du Lac

US Tech Force is looking for a Service Writer to create customer relationships and build long-term loyalty for the store.

Service Writer Responsibilities:

1. Develop relationships with customers through successful management of product or service delivery
2. Assist in handling customer complaints and concerns
3. Maintain customer profiles in computer system
4. Track repairs and their causes
5. Verify service contract coverage
6. Process warranty and Product Improvement Claims
7. Log parts needed and how much time should be allocated to make the repair
8. Schedule the appropriate technician for the repairs
9. Convey information to the customer in a timely fashion
10. Ensure all work orders are closed on a timely basis

Service Writer Requirements:

1. High school diploma, GED, or equivalent
2. 2-plus years of experience in a service advisor role strongly preferred
3. Experience or certification with specific manufacturer is a bonus
4. Valid driver’s license with an acceptable driving record

Benefits: Medical, dental, and vision benefits are offered.

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