Tier4 Group is hiring: User Experience Researcher in New York

Title: User Experience Researcher

Location: New York, NY, Milwaukee, WI or Remote (United States)

Type: Hybrid (2-3 days onsite per week dependent on location)

Duration: ASAP - 06/30/2025

Perks: Competitive Rates, Benefits, free daily lunch when onsite (MKE)

Job Description:
About the role:
• Interface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors.
• Understand stakeholder research needs and identify the right research methodologies to address them.
• Fully execute research projects from initial kick-off, to fielding/interviewing, to sharing findings as a primary researcher.
• Develop UX Research artifacts including proposals, moderator’s guides, and results summaries.
• Synthesize research findings elegantly and efficiently.
• Identify unmet research opportunities that can add value and efficiently execute them.
• Recruit and maintain lists of targeted research participants from internal and external sources.
• Serve as a source of user knowledge for the organization.

Required Experience, Skills & Knowledge:
• 2+ years of experience conducting formal research.
• Master's Degree or higher in HCI, psychology, human factors, social science, or a related field.
• Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys.
• An obsession with understanding how to make amazing experiences for human beings.
• Experience with UX Research tools like OptimalSort, UserZoom, UserTesting.com, or other tools.
• Experience with Qualtrics, SurveyMonkey, or other survey platforms.
• Willingness to challenge the status quo when it comes to addressing the needs of users.
• Enthusiasm for ambiguity and uncertainty.
• Comfort operating autonomously.

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