Diversified Technical Services, Inc is hiring: Technical Writer in San Antonio

Position Overview:

The purpose of a Technical Writer is to create clear, concise, and accurate documentation that effectively communicates complex information to a target audience. A Technical Writer plays a crucial role in bridging the gap between complex technical concepts and the end users, enhancing the usability of products and facilitating effective communication.

Responsibilities:

• Clarity: Ensuring that technical information is presented in an understandable manner, avoiding jargon unless it is clearly defined.
• Audience Awareness: Tailoring content to meet the needs of specific audiences, whether they are technical experts or laypersons.
• Documentation: Producing user manuals, guides, online help, and other documentation that helps users understand products or systems.
• Collaboration: Working closely with engineers, developers, and subject matter experts to gather information and ensure accuracy.
• Standardization: Establishing and maintaining documentation standards and style guides to ensure consistency across all materials.
• Usability: Focusing on the end-user experience by organizing information logically and incorporating visual aids such as diagrams and screenshots.
• Updates and Maintenance: Regularly updating documentation to reflect product changes, ensuring users always have access to the most current information

Duties:

• Conduct interviews with subject matter experts (SMEs) to acquire in-depth knowledge of products, processes, and systems.
• Review existing documentation and resources to gather relevant information.
• Develop a variety of documents such as solution and design documents, user manuals, installation guides, API documentation, online help content, and knowledge base articles.
• Write, edit, and proofread technical documents to ensure clarity, accuracy, and completeness
• Coordinates the display of graphics and the production of the document, incorporating visual aids like diagrams, screenshots, and infographics to complement text and improve understanding.
• Ensures content is of high quality and conforms to standards. Use clear and concise language, avoiding jargon unless necessary and clearly defined. Maintain consistency in terminology, tone, and style throughout all documentation.
• Organize information logically and structure documentation to enhance usability.
• Implement and adhere to documentation standards and style guides
• Supports the development of technical software documentation such as specifications, design description documents, and test reports.
• Understand the target audience's needs and tailor the documentation to different user levels, from technical experts to non-technical users.
• Work closely with engineers, developers, quality assurance teams, and other stakeholders to gather technical information and verify accuracy.
• Facilitate communication between teams to ensure alignment on project objectives related to documentation.
• Regularly review and revise documentation to keep it up-to-date with product changes, new features, and user feedback.
• Track documentation versions and manage revisions properly.
• Provide training sessions or presentations for team members or stakeholders on how to use the documentation effectively.
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures

Requirements:

• Bachelor's Degree
• Minimum of 2 years of relevant experience
• Expertise in using Microsoft Office products: Excel, Word, PowerPoint, and Outlook.
• Strong communication skills (written and oral).
• Outstanding copyediting and proofreading skills in the English language.
• Must be able to organize and prioritize work requirements and complete a variety of assignments with minimal supervision.
• Self-starter and ability to work independently.
• Ability to support a dynamic work schedule.

Preferred:

• Ability to maintain or obtain a security clearance

Inclusion & Diversity

DTSI is an Equal Opportunity/Affirmative Action Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Disclosure

DTSI is an equal opportunity employer that uses E-Verify to confirm work authorization. Background investigations may be conducted to determine applicant's eligibility for a Department of Defense security clearance.

EEOC Know Your Rights
Pay Transparency Nondiscrimination Provision

Why DTSI

DTSI has built an unwavering reputation of delivering cutting-edge IT solutions with a focus on exceeding customer expectations and a relentless drive to be the best in the industry. Our success, undoubtedly, is a direct result of our people. We are intentional in seeking individuals who are hard-working, disciplined, visionary, and approach all tasks and interactions with an attitude of excellence. If this is you, we invite you to join Team DTSI!

Benefits

• 401(k) Retirement Plan with Employer Contribution
• Paid Vacation Time
• Paid Federal Holidays
• Paid Sick Leave
• Health Insurance
• Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Supplemental Insurance (Accidental, Hospital Confinement, Cancer Assistance, Critical Illness)
• Certification & Tuition Reimbursement

Proud of Our Past. Improving the Present. Focused on the Future.

If you are unable to use our online application to apply for this position, please use one of the following options to submit your resume and qualifications:

• Email our Recruiter: jadabell@irystechnologies.com with job title in Subject line
• Mail to our corporate office:
  • DTSI
    212 N. Alamo St.
    San Antonio, TX 78205
    Attn: Recruiting - [job title]