Maple Systems Inc is hiring: Technical Content Writer in Everett

Description:

Title: Technical Content Writer

Date Updated: January 2025

Department: Engineering

Reports To (Title) Engineering Manager

Create compelling copy for a highly technical audience that positively influences potential leads, builds long term relationships with our current customer base, and establishes Maple Systems as an industrial automation leader.

Why Join Our Team?
We believe in taking care of our employees, and it shows. Here’s what you can expect when you join us:

Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.
Employee Ownership: Be a part of something bigger as an employee-owner in our company.
Retirement Savings: 401(k) plan with a company match to help you plan for your future.
Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve.

Join a team that values your well-being, invests in your future, and celebrates shared success.

Principal Duties and Responsibilities

• Write, edit, and proofread communications copy for technical accuracy and to ensure consistency of brand messaging, positioning, and value proposition.
• Collaborate with sales manager, marketing manager, engineering manager, and subject matter experts across the organization to develop original content that is technically accurate and supports marketing campaigns for lead generation, lead nurturing and brand awareness.
• Work with the technical team when new products are released to ensure that hardware and software features are explained and documented for use in the sales department and web team.
• Work with the technical team when new software versions are released to ensure that “fixes”, “updates” and new software features are explained and documented for use in the sales department and web team.
• Able to translate technical information, such as from documents or interviews with researchers, into easy-to-understand articles for a variety of audiences.
• Create Case Studies, Application Stories, attractive and easy to follow “how-to” guides, and detailed step-by-step guides when appropriate. Have an attention to detail in order to Quality Check Web Pages, Test/Quality Check on-line sales tools, proofread website content, blogs, case studies, marketing emails, and press releases as needed.
• Work with marketing team to create compelling messaging and content for promotions across various channels that support the customer buying journey (i.e., suggest types of content that will progress prospect from awareness to selection and purchase).
• Develop content for website pages, events, articles, and speaking engagements, as needed. Examples of content here: https://maplesystems.com/articles/

Train, educate, provide learning opportunities:

• Develop internal training methods and provide product training for Maple employees.
• Assist in creating hands-on demonstrations of Maple Systems products.
• Responsible for providing customers and distributors with training services as needed.
• Represent and present on behalf of Maple Systems at events such as tradeshows and seminars.

Knowledge, Skills and Abilities:

• Strong creative, strategic, analytical, and organizational skills.
• Excellent creative writing and editing abilities.
• Excellent oral communication skills.
• Demonstrated ability to manage multiple projects simultaneously and to create and maintain project lists and timetables for a large team with strong attention to detail.
• Highly motivated, willingness to think outside the box, and work collaboratively in a team environment.
• Highly organized, accurate, thorough, and able to assume diverse responsibilities with minimal supervision.
• Demonstrated ability to interface cross-functionally.

Supervisory Responsibility:

This position does not supervise others.

Education/Experience:

• Bachelor's degree in marketing, communications, journalism, public relations, or related field, or equivalent experience is required.
• 3 years' of previous work experience in a B2B company with technical writing for a marketing and sales environment and technical product and/or software copy and content development experience desired.
• Able to explain technical subjects, such as configuration software, hardware specifications, or database administration to a semi-technical audience.
• Working knowledge of Microsoft and Adobe platforms (Word, PowerPoint, InDesign, etc.).
• Project management experience including scheduling, planning, and managing projects to completion is a plus..

Language Ability:

Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from group of managers, customers, and the general public.

Math Ability:

Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, and ratios to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in a standard office environment with desktop business equipment and frequent telephone calls. The noise level is moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.

Requirements: