Samsara
Senior Customer Lifecycle Marketing Manager Chicago, IL
All potential applicants are encouraged to scroll through and read the complete job description before applying. Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. About the role: Are you passionate about crafting meaningful customer journeys to drive adoption, engagement, and retention? We're looking for a Senior Customer Lifecycle Manager to take our lifecycle program to the next level. This role will be pivotal in shaping how we engage with customers at every stage of their journey, driving value, and creating moments that matter. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world:
Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and ensure workers return home safely. You are the architect of your own career:
If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development. You’re energized by our opportunity:
The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best:
At Samsara, we win together, celebrate together and support each other. In this role, you will: Design and implement impactful customer lifecycle campaigns:
Collaborate with Customer Outcomes and Marketing Operations to design and implement lifecycle marketing campaigns. Optimize journeys through experimentation and data:
Collaborate with Marketing Analytics to craft a campaign roadmap and develop innovative, data-backed strategies. Own end-to-end lifecycle strategy and execution:
Lead and evolve lifecycle communications, including audience segmentation and campaign execution. Measure campaign and program effectiveness:
Partner with Marketing Operations and Analytics to establish best-in-class reporting. Drive cross-functional alignment and communication:
Act as a liaison between teams to ensure a seamless customer experience. Champion Samsara’s cultural principles:
Embed our cultural principles as we scale globally. Minimum requirements for the role: 8+ years of experience in lifecycle marketing, customer marketing, and/or digital customer programs in a global B2B SaaS environment. Strong understanding of market segmentation, customer journey mapping, and campaign automation. History of successfully launching end-to-end lifecycle programs. Highly skilled at managing complex projects with multiple priorities. Demonstrates curiosity to deeply understand the customer. Exceptional copywriting and creative skills. Exhibits excellent judgment and a passion for data-based decision-making. Fluent in English with strong written and verbal communication. Cross-functional collaborator with strong listening skills. An ideal candidate also has: Self-motivated and results-driven. Proven experience working cross-functionally with product, data, and content teams. Familiarity with regional data privacy regulations. Experience managing localization and translation processes. Experience using Iterable or another ESP. Email coding experience (HTML/CSS) is a plus. Bachelor’s degree from a 4-year institution. Samsara’s Compensation Philosophy:
Samsara’s compensation program is designed to deliver Total Direct Compensation that is at or above market. The range of annual base salary for full-time employees for this position is $110,967.50 — $167,850 USD. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. Accommodations:
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Flexible Working:
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
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All potential applicants are encouraged to scroll through and read the complete job description before applying. Samsara's Mission Improve the safety, efficiency, and sustainability of the operations that power the global economy. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. About the role: Are you passionate about crafting meaningful customer journeys to drive adoption, engagement, and retention? We're looking for a Senior Customer Lifecycle Manager to take our lifecycle program to the next level. This role will be pivotal in shaping how we engage with customers at every stage of their journey, driving value, and creating moments that matter. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world:
Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and ensure workers return home safely. You are the architect of your own career:
If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development. You’re energized by our opportunity:
The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best:
At Samsara, we win together, celebrate together and support each other. In this role, you will: Design and implement impactful customer lifecycle campaigns:
Collaborate with Customer Outcomes and Marketing Operations to design and implement lifecycle marketing campaigns. Optimize journeys through experimentation and data:
Collaborate with Marketing Analytics to craft a campaign roadmap and develop innovative, data-backed strategies. Own end-to-end lifecycle strategy and execution:
Lead and evolve lifecycle communications, including audience segmentation and campaign execution. Measure campaign and program effectiveness:
Partner with Marketing Operations and Analytics to establish best-in-class reporting. Drive cross-functional alignment and communication:
Act as a liaison between teams to ensure a seamless customer experience. Champion Samsara’s cultural principles:
Embed our cultural principles as we scale globally. Minimum requirements for the role: 8+ years of experience in lifecycle marketing, customer marketing, and/or digital customer programs in a global B2B SaaS environment. Strong understanding of market segmentation, customer journey mapping, and campaign automation. History of successfully launching end-to-end lifecycle programs. Highly skilled at managing complex projects with multiple priorities. Demonstrates curiosity to deeply understand the customer. Exceptional copywriting and creative skills. Exhibits excellent judgment and a passion for data-based decision-making. Fluent in English with strong written and verbal communication. Cross-functional collaborator with strong listening skills. An ideal candidate also has: Self-motivated and results-driven. Proven experience working cross-functionally with product, data, and content teams. Familiarity with regional data privacy regulations. Experience managing localization and translation processes. Experience using Iterable or another ESP. Email coding experience (HTML/CSS) is a plus. Bachelor’s degree from a 4-year institution. Samsara’s Compensation Philosophy:
Samsara’s compensation program is designed to deliver Total Direct Compensation that is at or above market. The range of annual base salary for full-time employees for this position is $110,967.50 — $167,850 USD. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. Accommodations:
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Flexible Working:
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
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