Community Manager Job at LSA Management in High Point

• 5-7 years in property management
• 2+ years as a community/property manager
• Skilled in resolving resident concerns
• Proven leadership experience
• LIHTC and Tax Credit knowledge preferred
• Strong communication skills
• Ability to interact with senior executives
• Works well under pressure
• Professional appearance
• Proficient in Microsoft Office

Experience:

• 5 years in property management (Required)
• 5 years with Fair Housing regulations, LIHTC (Required)
• 3 years with Yardi and/or RealPage LIHTC (Required)
• 5 years as a Community Manager (Required)

Job Title: Community Manager
Department: Property Management
Reports To: Regional Property Manager
FLSA Status: Exempt

Company Summary:
LSA Management, based in Charlotte, NC, offers top-tier property management services for Laurel Street communities across the Southeast. We manage 3,000 units and aim to expand to 10,000 by 2030.

Position Summary:
Oversee community operations to ensure resident satisfaction and profitability.

Expectations for All Employees:
Support our values of collaboration, innovation, excellence, and community commitment.

Essential Duties and Responsibilities:

Resident Relations & Customer Service:

• Ensure a positive resident experience from move-in to move-out
• Address and resolve complaints promptly
• Advocate for residents and communicate their concerns to senior leadership
• Organize resident events and retention programs
• Maintain confidential resident files

Fiduciary:

• Monitor community financial health
• Drive financial growth through marketing and leasing
• Manage budgets, rent rolls, and occupancy goals
• Aim for 0% rent delinquency
• Prepare accurate monthly financial reports
• Oversee large capital projects

Staff Leadership:

• Set and communicate performance goals
• Oversee on-site operations
• Provide regular feedback and training
• Foster collaboration and inclusivity
• Assess and recognize employee performance
• Address team member concerns and emergencies
• Ensure community's curb appeal

Adherence to Property Management Rules:

• Follow company policies and legal regulations
• Meet compliance requirements
• Address housing violations and liability concerns

Physical Demands & Working Conditions:

• Work within the community, including resident units and office environments
• Essential staff expected to adhere to safety protocols

Job Type: Full-time
Pay: $55,000 - $58,000 per year

Benefits:

• 401(k) with matching
• Dental, health, and vision insurance
• Employee assistance and discount programs
• Flexible schedule and spending account
• Life insurance
• Paid time off and parental leave
• Professional development assistance
• Tuition reimbursement