Ascendion is hiring: Technical Writer in Redmond

About Ascendion:

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

About the Role:

Job Title: Technical Writer.

Job Description:

Responsibilities:

• Collaborate with software engineers and other technical team members to gather information and develop clear and concise troubleshooting guides.
• Create and maintain various self-service documentation, including FAQs, how-to guides, and knowledge base articles.
• Ensure all documentation is accurate, up-to-date, and aligned with company standards and best practices.
• Review and edit existing documentation to enhance clarity, consistency, and overall quality.
• Work closely with the support team to identify common issues and create documentation to address these problems proactively.
• Use technical knowledge to translate complex technical concepts into easily understandable content for various audiences.
• Conduct research and interviews to gather information from subject matter experts.
• Participate in peer reviews and provide constructive feedback to colleagues.
• Stay current with industry trends and advancements to continuously improve documentation quality.

Requirements:

• 2-4 years of experience as a Technical Writer, preferably in software development.
• Minimum 2 years of experience with Markdown.
• Minimum 2 years of experience with Excel.
• Minimum 2 years of experience with Word.
• The ideal candidate will have 2-4 years of experience working with software engineers to develop comprehensive troubleshooting guides and other self-service documentation (preferred).

Location: Redmond, WA (Hybrid)

Salary Range: The salary for this position is between $85,000-$104,000 Annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, long-term disability insurance, short-term disability insurance, 5 personal days accrued each calendar year, 10-15 days of paid vacation time, 6 paid holidays and 1 floating holiday per calendar year, and access to the Ascendion Learning Management System.

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Writing/Editing

Industries

• Technology, Information and Internet, IT Services, and IT Consulting

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