Sr. Technical Writer Job at Royal & Ross in Houston

Sr. Technical Writer

This is a full-time opportunity, 100% remote. HQ is located in Houston, and all applicants must be able to work in the US without sponsorship.

We are looking for someone with expert-level technical writing abilities and experience in the Global Freight Forwarding industry.

The Technical Writer is responsible for producing clear and concise documentation. The incumbent will establish SOPs for the creation of documents and decipher complex technical concepts. This job will work closely with software architects, developers, product owners, and other operational stakeholders to create and maintain comprehensive documentation that supports an end-to-end solution, covering all digital and operational assets.

ESSENTIAL JOB FUNCTIONS

• Documentation Development: Create, edit, and maintain detailed technical documentation, including but not limited to operational standard operating procedures, system design documents, user manuals, and developer guides.
• Collaborate with Technical Teams: Work closely with software architects, developers, and product managers to gather information, understand project requirements, and translate technical details into clear, user-friendly content.
• Collaborate with Operational Teams: Work closely with account managers, regional process managers, and business analysts to gather information, understand operational process requirements, and translate them into standard operating procedures for end users.
• Content Management: Organize and structure documentation logically, ensuring all documentation is up-to-date and reflects the latest software updates and architecture changes.
• Review and Edit: Conduct thorough reviews of documentation to ensure accuracy, consistency, and clarity. Edit and proofread content produced by other team members to maintain high-quality standards.
• Technical Understanding: Leverage your understanding of software architecture principles to document system design, architecture patterns, and best practices. Explain complex architectural concepts to both technical and non-technical audiences.
• User-Centered Design: Develop documentation with the end-user in mind, ensuring that content is accessible, usable, and effective in helping users achieve their goals.
• Tools and Standards: Utilize industry-standard tools and methodologies for documentation, including version control, content management systems, and markup languages.
• Training and Support: Provide training and support to internal teams on the use and importance of technical documentation. Act as a subject matter expert on documentation best practices.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor of Science in Computer Science, Technical Communication, or equivalent.
• 3+ years of experience in technical, cross-functional agile teams.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting

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