Live Nation
LN Media & Sponsorship | Senior Customer Success Manager
Live Nation, Beverly Hills, California, United States, 90211
LN Media & Sponsorship || Senior Customer Success Manager
Ensure you read the information regarding this opportunity thoroughly before making an application. Job Summary:
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. THE JOB Live Nation Entertainment’s Media & Sponsorship Sr. Customer Success Managers pivot between Client Management (external) and Business Operations (internal). You thrive in a dynamic, fast-paced environment and enjoy creating mutually beneficial relationships with partners to drive business growth. Part problem-solver, project manager, and product expert, Customer Success Managers continually focus on driving value for partners and increasing their success within our Ecommerce marketplace. Your job will be to manage existing clients, troubleshoot software development alongside product, assess business KPIs to identify growth opportunities, drive operational improvements, perform QBRs, and optimize ongoing client relationships. WHAT THIS ROLE WILL DO
Build and deepen relationships with clients, creating frameworks for value-driven partnerships and processes to scale digital products. Monitor client product usage and adoption trends, driving client performance by conducting analyses and identifying insights to drive improved performance. Manage client portfolio revenue, financial reporting, and forecasting alongside FP&A. Stay apprised of global market trends, opportunities and shifts in the competitive landscape of our clients. Nurture relationships with internal stakeholder teams (Finance, Product, Engineering, Analytics, Legal, etc.) and evangelize clients’ needs. Analyze and recommend long-term solutions to resolve gaps between client needs and internal operational capabilities. Monitor business KPIs and collaborate with Product Managers to drive performance. Create regular cadence of reporting and quarterly business reviews. Triage and troubleshoot client operational issues and improve infrastructure/systems/processes. Function as the voice of the client and translate client feedback to Product team to optimize digital products over time. WHAT THIS PERSON WILL BRING
BA/BS degree, MBA preferred. 6+ years of relevant experience in technology, ecommerce or consulting industries. Previous customer success or client-service experience is a must. Digital product optimization experience preferred. Ability to manage multiple work-streams and prioritize competing projects. Strong understanding of business financial concepts; comfortable with financial analysis in excel. Exceptional relationship management, program delivery, and process improvement skills. Strong operational discipline with an analytical, process-oriented mindset; ability to set priorities, drive decisions and get closure. Strategic problem-solver, who is open to coaching and training. Excellent written, verbal, and interpersonal communication skills. Proficient in MS Excel, PowerPoint, data analysis, and visualization tools. Ability to travel approximately ~15%. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH:
Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs). YOURSELF:
Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets. WEALTH:
401(k) program with company match, Stock Program. FAMILY:
New parent programs & support including caregiver leave and baby bonuses, infertility support. CAREER:
Tuition reimbursement, student loan repayment internal growth and development programs & trainings. OTHERS:
Volunteer time off, crowdfunding network. EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. COMPENSATION California Hiring Pay*: $110,000-$120,000 New York City Hiring Rate*: $110,000-$120,000 About Us Recognized three years in a row by Great Place to Work and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing.
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Ensure you read the information regarding this opportunity thoroughly before making an application. Job Summary:
WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. THE JOB Live Nation Entertainment’s Media & Sponsorship Sr. Customer Success Managers pivot between Client Management (external) and Business Operations (internal). You thrive in a dynamic, fast-paced environment and enjoy creating mutually beneficial relationships with partners to drive business growth. Part problem-solver, project manager, and product expert, Customer Success Managers continually focus on driving value for partners and increasing their success within our Ecommerce marketplace. Your job will be to manage existing clients, troubleshoot software development alongside product, assess business KPIs to identify growth opportunities, drive operational improvements, perform QBRs, and optimize ongoing client relationships. WHAT THIS ROLE WILL DO
Build and deepen relationships with clients, creating frameworks for value-driven partnerships and processes to scale digital products. Monitor client product usage and adoption trends, driving client performance by conducting analyses and identifying insights to drive improved performance. Manage client portfolio revenue, financial reporting, and forecasting alongside FP&A. Stay apprised of global market trends, opportunities and shifts in the competitive landscape of our clients. Nurture relationships with internal stakeholder teams (Finance, Product, Engineering, Analytics, Legal, etc.) and evangelize clients’ needs. Analyze and recommend long-term solutions to resolve gaps between client needs and internal operational capabilities. Monitor business KPIs and collaborate with Product Managers to drive performance. Create regular cadence of reporting and quarterly business reviews. Triage and troubleshoot client operational issues and improve infrastructure/systems/processes. Function as the voice of the client and translate client feedback to Product team to optimize digital products over time. WHAT THIS PERSON WILL BRING
BA/BS degree, MBA preferred. 6+ years of relevant experience in technology, ecommerce or consulting industries. Previous customer success or client-service experience is a must. Digital product optimization experience preferred. Ability to manage multiple work-streams and prioritize competing projects. Strong understanding of business financial concepts; comfortable with financial analysis in excel. Exceptional relationship management, program delivery, and process improvement skills. Strong operational discipline with an analytical, process-oriented mindset; ability to set priorities, drive decisions and get closure. Strategic problem-solver, who is open to coaching and training. Excellent written, verbal, and interpersonal communication skills. Proficient in MS Excel, PowerPoint, data analysis, and visualization tools. Ability to travel approximately ~15%. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. BENEFITS & PERKS Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: HEALTH:
Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs). YOURSELF:
Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets. WEALTH:
401(k) program with company match, Stock Program. FAMILY:
New parent programs & support including caregiver leave and baby bonuses, infertility support. CAREER:
Tuition reimbursement, student loan repayment internal growth and development programs & trainings. OTHERS:
Volunteer time off, crowdfunding network. EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. COMPENSATION California Hiring Pay*: $110,000-$120,000 New York City Hiring Rate*: $110,000-$120,000 About Us Recognized three years in a row by Great Place to Work and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing.
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