SBFD Digital Communication & Multimedia Training Coordinator (IN, South Bend) Jo

POSITION SUMMARY:

The Digital Communication & Multimedia Training Coordinator is the primary contact and liaison between the South Bend Fire Department, media, and community. Responsibilities include overseeing communication efforts, including public relations and marketing. Duties include area market research, preparing media communications, managing social media accounts, addressing and communicating community training needs, establishing professional relationships within the community, and implementing communications and social media policies to uphold the department’s brand image.

SUPERVISION EXERCISED:

Not applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

• Represent the South Bend Fire Department at various events, meetings, business, and other public or private engagements.
• Advise the South Bend Fire Department administration and staff on the effect actions and activities have in the community and the media.
• Build professional relationships and become the public information source for Fire Department items, such as needed training and resources.
• Advise administration in message development while adhering to the values of the South Bend Fire Department and City of South Bend.
• Develop and implement communication activities to enhance awareness of South Bend Fire services, programs, and events.
• Manage community outreach by planning Fire Safety campaigns, events, and programs to engage residents, schools, and local organizations.
• Manage all social media accounts updates and feeds of the South Bend Fire Department.
• Improve and seek best practices to increase the South Bend Fire Department’s digital presence.
• Provide training to current Fire staff, firefighters, and recruits regarding social media and media interactions to uphold the department’s brand image.
• Responsible for live-feed streaming events, ceremonies, and training activities involving the South Bend Fire Department.
• Research dashcam videos for training best practices.
• Assist with South Bend Fire Department branding to assist with recruitment and retention.
• Develop and produce video presentations, digital content, and photography for both educational and promotional applications.
• Must learn and adhere to policy and procedures related to information use and disclosure.
• Maintain awareness of national, state, regional, and local public safety developments and initiatives to inform command staff of best practices in Fire, Rescue, and EMS.
• Maintain appropriate documentation in accordance with legal and departmental requirements.
• Have a thorough knowledge of state and federal laws involving public records.
• Gather video and pictures for use in branding, social media, or other Department and City needs.
• Shoot and edit videos for training, promotional materials, or other Department and City needs.
• Administer and maintain the Fire Department’s website.
• May, upon request, draft speeches and create news-related public presentations for South Bend Fire command staff.
• Assume additional reasonable responsibilities as directed or as delegated.

QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EDUCATION/QUALIFICATIONS:

• Bachelor’s degree in media, PR, journalism, communications, or related field preferred.
• Prior experience with a background in videography is required.