H&M is hiring: Store Visual Manager - Westfield Valley Fair in Santa Clara

Store Visual Manager - Westfield Valley Fair

4 days ago Be among the first 25 applicants

About the Role
As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. Together with your store team, you will use your trend awareness to secure visual and commercial curation implementation according to the visual & commercial guidelines to actively drive sales in your store. You lead, coach, and develop a strong Visual Merchandiser team through upskilling to secure a sustainable Visual Merchandiser talent pipeline within your store.

A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

Customer Sales & Profit

• Contribute to the total OMNI customer experience in your store by following up the visual and commercial curation according to guidelines.
• Represent the H&M Brand positively during customer interactions.
• Set, implement, and follow up on store visual & commercial goals with Store Manager, Area Visual Manager, and Store teams.
• Lead your VM team to organize, plan, and prioritize workload according to store activation plan and adapt based on business needs.
• Launch and sign off on the latest global campaigns and sale activities on time according to H&M Brand Standards.
• Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams.
• Perform sales report (KPIs) follow-up, identify, and prioritize visual & commercial opportunities with Store Management team.
• Ensure your VM team creates efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, and budget.
• Follow up on all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store.

Fashion & Trend Awareness

• Keep up to date with fashion trends, tendencies, styles, products, brands, competitors, and relevant influencers.
• Coach and develop your VM team to plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation.

Team & Development

• Lead, inspire and educate your store team, keeping them up to date with seasonal changes, fashion trends, and relevant visual & commercial information.
• Coach and develop the visual and commercial skills for the VM and Store teams to secure high quality of product & commercial presentation.
• Support & develop daily routines and best practices for your Store team.
• Responsible for recruiting, onboarding, performance management, upskilling, and development for talents and new colleagues.
• Complete talent management and succession planning in your store for future talents.
• Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues.
• Ensure Store teams complete Visual Competences & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.
• Support Sales Market and Area teams with talents for expansion needs.

Visual & Commercial Execution

• Responsible for the visual, commercial, and styling curation in the store based on commercial calendar and trends.
• Coach and follow up that your VM team carries out sample picking best practice routines.
• Ensure your VM team secures window & styling execution accordingly to visual & commercial guidelines.
• Ensure your VM team maintains a good customer flow by maintaining commercial layout and fixtures.
• Ensure the VM and Store team executes a strong balance and maintenance of price signs in windows and throughout the store.
• In collaboration with Facilities Management, ensure all lighting is working correctly.
• Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind.
• In collaboration with Area Visual Manager, ensure your store navigation is maintained and kept up to date.
• Ensure your store has enough quantities of sale and other activity including POS material.
• Keep sales floor and back of house clean, organized, and safe.

Qualifications

Who You Are

• To be a successful and motivating Visual Merchandiser Manager, you are fashion interested, curious, and creative.
• With your extensive visual & commercial experience, you are proactive, solution-focused, and flexible.
• Experience working as a Visual Merchandiser in store.
• Experienced in team coaching, talent development, and strong leadership skills.
• Good knowledge of retail management, visual, commercial & operational best practices.
• Know how to manage, follow up, and act on selling equation and weekly sales reports.

Why You’ll Love Working at H&M

• We value diverse backgrounds.
• We pride ourselves on being a values-driven organization.
• You’ll have access to our Colleague Resource Groups (CRGs).
• We are an inclusive company.
• You will have access to a large global talent community.
• We believe in supporting your overall wellbeing with comprehensive benefits.

Additional Information

Compensation: expected base salary range is $25 - $28 hourly.
EEOC Code: SLS
Pay Status: Non-Exempt, Hourly

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive.
• H&M may ultimately pay more or less than the posted range depending on candidate qualifications.

We are committed to providing reasonable accommodations for applicants with disabilities.

Benefits: We offer all our employees at H&M Group attractive benefits with extensive development opportunities.

Inclusion & Diversity: H&M is a part of H&M Group.

Company Description: At H&M, our purpose is to liberate fashion for the many.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Retail

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