Service Writer Job at Shelby American, Inc. in Apopka

Description

Environmental Products Group is a best-in-class municipal and infrastructure equipment distributor with multiple locations in the Southeast. Our vision is to provide industry-leading products that protect and support environmental prosperity. This is an opportunity to join our growing company and be part of our mission to become the most trusted equipment provider. We are looking for a self-motivated and dedicated individual to be part of our Operation Teams as a Service Writer.

Job Description:

As a Service Writer for EPG, you will gain hands-on experience by making meaningful connections with our customers while providing outstanding service. You will be responsible for working with both our parts and service teams to effectively schedule service appointments and organize workflow within the department.

This unique opportunity will allow you to start your career in a new facility utilizing your strengths to implement processes and procedures for success. We encourage you to allow us to invest in a bright future, together.

Responsibilities:

1. Coordinating customer requests for service
2. Collaborating with service and parts teams
3. Building customer relationships
4. Maintaining positive customer satisfaction, including dispute resolution
5. Proper warranty claim filing
6. Opening and closing work orders
7. Providing customers with accurate and timely invoices
8. Various assigned tasks

Requirements:

1. Previous experience in a service writer role or similar position
2. Experience with using ERP software, CDK / Vital Edge preferred
3. High school diploma
4. Valid driver’s license
5. Excellent verbal and written communication skills
6. Ability to work in a fast-paced environment
7. Highly organized and detail-oriented
8. Competent computer skills
9. Positive and friendly attitude

Location: 700 Hermit Smith Rd, Apopka, FL 32703. Reliably commute or plan to relocate before starting work (Required). This position is full-time, in office daily.

Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence and be open to learning and growing in this position. Full training will be provided for all aspects of this position.

Benefits:

1. $60,000 to $65,000 per year salary starting pay based on experience
2. Health, Vision, Dental Insurance
3. 401K match
4. Life Insurance
5. Short-term and long-term leave
6. Opportunities to grow with EPG

Be part of something amazing: Come work alongside some of the best and most accomplished minds in the industry. EPG is headquartered in Apopka, FL with locations in Deerfield Beach, FL, Atlanta, GA, and Memphis, TN.

EPG is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To apply, please submit your resume along with a cover letter highlighting your relevant experience.