City of Boise is hiring: Library Assistant II in Boise

Boise Public Library is where everyone in Boise goes to grow. Library Assistants use their stellar customer service skills and inquiry to connect with patrons so they can discover the resources they need. We welcome everyone and provide information, services, and programs that are free and open to all in a respectful, safe, and inspiring space. If you share these values and are passionate about partnering with our community, we invite you to apply for our part-time Library Assistant II position at the Library Main Branch today!

Responsibilities

• Provides readers advisory, circulation services, reference services, and technology support to library users while delivering highly effective customer service.
• Work involves continuous public contact, requiring the exercise of considerable patience, tact, and diplomacy including reinforcing the Library's Rules of Conduct.
• May be required to work at various locations in the library system.
• Assists with administrative and programming support to ensure library goals and expectations are met.
• This position works under immediate/direct supervision.
• This position works 20 hours per week, including Tuesday evenings (until 8:00 PM) and every third Saturday/Sunday.
• Assists library users with circulation, reference, reader's advisory, and other library services.
• Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs.
• Maintains an intermediate knowledge of library resources and practices.
• Assists the public with library computer use and related technology.
• Researches user inquiries and explains policies and procedures.
• Refers more complex issues to higher-level staff.
• Performs proper library opening and closing procedures.
• Checks in returned materials using library computer systems.
• Maintains library collections by accurately sorting and shelving materials.
• Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials.
• Orders supplies for the office and programs, as needed.
• Provides leadership, coaching, and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services, and materials, as needed.
• Assists in planning and delivering in-house and outreach programs for users of all ages, as needed.
• Represents the library, participates in library-wide teams and city-wide system projects, and collaborates with other branch staff to maintain and improve branch operations, as needed.
• Performs all duties of lower-level related positions and handles moderately complex issues and problems.
• Performs other duties as assigned.

Required Knowledge, Experience, And Training

• High school diploma or equivalent and 2 years of experience providing customer service or working with diverse populations, or an equivalent combination of education and experience.

Knowledge of:

• Public library operations, policies, and services.
• Customer service techniques.
• Intermediate computer skills.

Ability to:

• Use library systems.
• Work independently and use initiative.
• Prioritize a broad range of administrative tasks.
• Exercise tact, patience, diplomacy, cultural sensitivity, and courtesy when dealing with users.
• Multitask and complete tasks within deadlines.
• Communicate effectively in the English language at a level necessary for efficient job performance.
• Perform all essential functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation.

Preferred Knowledge, Experience, And Training

• 3 years of experience in a public library or similar environment providing customer service to diverse populations.
• Some specialized training or coursework and experience working in a library setting.

Special Requirements

• Applicants must be able to pass City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation.

Physical Efforts

While performing the duties of this job, the employee is always lifting/carrying up to 35 pounds and rarely lifting/carrying up to 50 pounds. The employee is always pushing/pulling up to 20 pounds, frequently pushing/pulling up to 75 pounds, and occasionally pushing/pulling up to 100 pounds. The noise level is frequently moderate and occasionally loud. Work includes sensory ability to talk, hear, smell, and touch. Work in this position also includes close vision, distance vision, peripheral vision, and depth perception. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb, and balance. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions, outdoor weather conditions, areas of dust, odors, mist, and gases or other airborne matter. Work includes protected exposure to bodily fluids.

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