Technical Publications Writer Job at Daifuku North America in Novi

Overview

Daifuku Airport America Corporation (formally known as Jervis B. Webb) is a subsidiary of Daifuku North America, a group company of Daifuku in Japan - the largest material handling company in the world. Our advanced systems move everything from car bodies at auto plants to luggage at airports to packaged goods at warehouses. We are known as experts in engineering, manufacturing, and servicing innovative automated materials handling systems including conveyors, automatic guided vehicles, automated storage & retrieval systems, and integrated controls.

The company is currently seeking a Technical Publications Writer.

Daifuku is the world-class leader in design, build, and installation of large-scale airport baggage conveyor security systems. At Daifuku, this division is named Airport Technologies (ATec) because we specialize in traditional baggage systems as well as innovative airport material handling.

The Technical Publications Writer has a high level of technical understanding of our equipment and systems, allowing them to be part of the Technical Publications team of Technical Writers in documentation and training production.

Responsibilities

The Technical Publications team works closely with the Project Execution team to understand technical content needed for maintenance manuals, training material, and other customer documents. They use that technical knowledge to create those documents.

The Technical Publications Writer will be responsible for design, development, implementation, and monitoring of training programs, documentation, and workflows that meet or exceed customer requirements and expectations.

Major Areas of Responsibility

• Understand the engineering behind airport material handling systems and apply that knowledge to the production of technical material and training presentations.
• Develop, write, and edit material for reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications concerned with work methods and procedures, and installation, operation, and maintenance of machinery and other equipment.
• Study blueprints, sketches, drawings, parts lists, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail.
• Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.
• Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
• Edit, standardize, or make changes to material prepared by other writers or airport maintenance personnel.
• Track and maintain version control of all documentation and workflow changes or modifications and ensure appropriate stakeholders are aware.
• Create and facilitate a strategic plan to address customer training needs.
• Create training syllabi and coordinate schedules for training staff for both internal and external sources as part of go-live system preparations.
• Support proposals and customer inquiries.
• Meet timelines to ensure projects stay on schedule and on budget.
• Travel to job sites; occasionally with short notice.
• Other duties as required.

Basic Knowledge

• Engineering and Technology — Knowledge of the practical application of engineering science and technology.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Qualifications

Basic Skills & Abilities

• Excellent customer service skills and frequent customer interaction.
• Detail-oriented with a focus on quality control.
• Time management skills.
• Critical thinking and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work extended hours, weekends, and holidays as needed.

Education & Experience

• BSEE, E.T. or relevant technical degree, or equivalent relevant work experience.
• Two (2) years of experience writing and documenting detailed procedures.
• Experience in sales, marketing, publishing, training, or engineering in an engineered-to-order material handling systems organization (preferred).
• Mechanical automation equipment experience (preferred).
• Baggage handling experience is a plus.

Demonstrated Physical Abilities

Remain stationary for 50% of the time; move throughout the office to access file cabinets and office equipment; operate a computer and other productivity machinery; inspect documents; communicate with others; read and assess forms and correspondence. Must be able to walk airports and plants and remain standing for most of the shift. Must be able to climb ladders to access conveyor systems.

Daifuku Airport America Corporation is an Affirmative Action/Equal Opportunity Employer/Veterans/Disabled, and federal sub/contractor. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, marital status or medical condition.

Daifuku Airport America Corporation offers an excellent compensation package including great benefits such as medical, vision, and dental insurance, paid vacation, paid sick time, and paid holidays, 401K, Flexible Spending Programs, and more.

At this time our company only receives applications online. If you need assistance applying online to this position, please call 248-553-1000 and leave a message.