Advertising and Customer Service Representative Job at Media Sales Plus in Amher

If you're enthusiastic about teamwork and you thrive in a customer-focused role, we are eager to consider your resume. We look forward to connecting with you soon and scheduling an interview at your earliest convenience!

Responsibilities Include:

• Responding to incoming calls and emails.
• Assist with processing advertising orders and notices.
• Proofread all work and reply to customers in a timely fashion.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Adhere to various guidelines, deadlines, and workflow processes.
• Provide a great customer experience by addressing all the customer's needs in a courteous and friendly manner.
• Become a subject matter expert (SME) on all things print and digital.

Desirable Skills:

• Proven customer support experience, ensuring client satisfaction.
• Strong communication skills, both verbal and written.
• Ability to meet and exceed productivity requirements and deadlines.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent phone etiquette, active listening, and organizational skills
• Experience in data entry and call center environments
• Familiarity with Microsoft Office and general computer skills

Ideal candidates demonstrate patience and empathy, effectively communicate both internally and externally, and can easily prioritize and complete work accurately while consistently meeting deadlines. We rely on our team to engage with our valued customers in a professional manner, proactively addressing their questions and concerns with a helpful and friendly approach.

We Offer:

• Paid In-Office Training
• Hybrid Work Opportunity
• Career Growth
• Team Environment
• Paid Time Off
• Health & Dental
• Experience with media partners across US and Canada
• Flexible Scheduling (At this time we are looking for candidates with availability to be scheduled during the following days/times: Monday-Sunday, daytime and mid-shift hours, weekends, and some holidays, as our clients have time-sensitive deadlines).

Job Type: Full-time

• Starting at $15.50-$16.00 per hour, plus additional earnings based on a quality and sales incentive plan.

We offer growth opportunities and support promoting from within.

During the initial 90 days of employment, our new employees will train and work in office for this time period with floor support. Following this, each employee will be evaluated for potential hybrid deployment. Upon approval for hybrid scheduling, the workdays will include both remote and in-office days.

We look forward to connecting with you soon!