Job Description
Title: Flagship Studio & Office Manager
Location: New York Metro Area | 100% On-Site
FLSA Status: Exempt
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Who We Are: At Fur, we believe in natural, beautiful care for every part of the body—for every body. Our four pillars: expertise, efficacy, quality, and inclusivity guide our daily pursuit to build a community where people feel safe, cared for, and comfortable with their decisions.
Our woman-founded, owned, and led business started in 2015 to redefine the skin and body-hair care industry. Since our launch, Fur has been creating effective, simple, clean, and inclusive products for the whole body.
Who You Are: A dynamic, organized, and experienced facilities manager capable of balancing day-to-day logistics, retail sales, and salon operations at our flagship location. You are comfortable being the first person our customers see upon arriving and providing an exceptional customer experience to shoppers in the retail space or coming to Fur for body care services. You’re excited to get Fur’s first brick-and-mortar retail and service space up and running to bring elevated body care to customers while keeping our office running smoothly to support our full team. You know how to support the effective, efficient, and safe operations of our Flagship Office space for all stakeholders. You bring a balance of hard work, hospitality, and strong attention to detail. You’re a key representative of the brand at our Flagship Studio and integral support to our team.
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What You’ll Do:
Salon & Retail Operations:
- Coordinate estheticians' use of the space and act as the primary point of contact for facilities utilization
- Drive retail sales by educating clients on available products and services and tender sales through the POS system.
- Monitor the stock levels of retail products and ensure inventory is properly maintained. Organize stockroom and display areas to optimize product visibility.
- Ensure the retail section of the studio is consistently presented in an attractive, organized, and clean manner to maximize sales.
- Partner with the Marketing team to implement strategies to increase retail sales, such as promotions, loyalty programs, or special offers for clients.
- Deliver excellent customer experience, answering inquiries, providing product education, and address any customer needs
- Track inventory including salon supplies and products and work cross-functionally with Operations and Finance to ensure the salon is stocked efficiently
- Collaborate with the Marketing team to attract new customers and retain existing clients
- Monitor Flagship studio budget including managing expenses
- Coordinate any special events or promotions within the salon or in the flagship space as needed
Office Management:
- Oversee and manage office operations, including supplies, equipment, and facilities; Maintain office organization and ensure a clean, functional, and productive environment
- Serve as the primary point of contact for office-related issues and coordinate with vendors and service providers
- Order and manage office supplies, ensuring the office is well-stocked and organized; Manage all facilities-related requests
- Maintain office organization and ensure a clean, functional, and productive environment.
- Prepare and manage office documents such as reports, presentations, and spreadsheets.
- Manage office budgets, track expenses, and assist with accounting and billing tasks as necessary
- Support retail operations, greet and assist customers and manage the POS system to tender sales during store hours
- Assist with on-site event coordination, as needed
What You’ll Bring:
- 1-2 years experience managing salon operations including retail sales, licensed estheticians strongly encouraged to apply
- Strong organizational and multitasking skills with a keen attention to detail
- Excellent communication and interpersonal skills
- Experience in customer service and staff management
- Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace) and point-of-sale systems.
- Ability to manage inventory and basic financial tasks.
- Interest in social media and content is a plus
- Previous experience in retail, sales, or merchandising is a plus
What We Offer:
- Generous Time Off: Unlimited PTO & Sick Time with no waiting period for utilization, Summer Fridays, and 12 paid holidays
- Flexibility: Hybrid work environment
- Paid Parental Leave: Up to 4 Months fully paid parental leave
- Benefits: Medical with HSA or FSA (as applicable), Dental, Vision, Employee Assistance Program, Commuter Benefits, and access to Spring Health
- Retirement Benefits: 401k with a company match after 1 year of employment
- Donation Matching: Up to $500 Donation Matching for any donation to a registered 501(c)3
Salary: $52,000 + Retail Sales Commission
Fur is an equal opportunity employer. We are committed to building a staff community where everyone feels safe, comfortable, supported, and included. Fur does not discriminate in employment on the basis of race, religion, sex (including pregnancy), gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting jobs@furyou.com.