UnitedHealth Group
Senior UX/CX Designer - Remote
UnitedHealth Group, Eden Prairie, Minnesota, United States, 55344
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
Optum AI is UnitedHealth Group’s enterprise AI team. We are AI/ML scientists and engineers with deep expertise in AI/ML engineering for health care. We develop AI/ML solutions for the highest impact opportunities across UnitedHealth Group businesses including UnitedHealthcare, Optum Financial, Optum Health, Optum Insight, and Optum Rx. In addition to transforming the health care journey through responsible AI/ML innovation, our charter also includes developing and supporting an enterprise AI/ML development platform.
Optum AI team members:
Have impact at scale
: We have the data and resources to make an impact at scale. When our solutions are deployed, they have the potential to make health care system work better for everyone
Do ground-breaking work
: Many of our current projects involve cutting edge ML, NLP and LLM techniques. Generative AI methods for working with structured and unstructured health care data are continuously being developed and improved. We are working in one of the most important frontiers of AI/ML research and development
Partner with world-class experts on innovative solutions
: Our team members are developing novel AI/ML solutions to business challenges. In some cases, this includes the opportunity to file patents and publish papers about the methods we develop. We also collaborate with AI/ML researchers at some of the world’s top universities
The Senior UX/CX Designer will report to the UX Team Lead and is expected to closely collaborate with the UI, Developers and TPM teams as needed. The Senior UX/CX Designer responsible for orchestrating the overall user experience and customer experience design initiatives for the platform, ensuring cohesive and intuitive interactions across all features.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Lead the UX/CX Design Efforts: Take ownership of the overall user experience and customer experience design for the United AI Studio platform. Develop and maintain design standards and guidelines to ensure a cohesive and intuitive experience across all features
Oversee Feature Design: Collaborate with product managers and stakeholders to understand requirements and translate them into effective design solutions. Use Figma to create wireframes, prototypes, and visual designs that align with user needs and business goals
Mentor Junior Designers: Provide guidance, feedback, and mentorship to junior designers and contractors on the team. Support them in delivering high-quality designs and help them develop their skills in UX/CX design
Usability Testing: Coordinate and conduct usability testing sessions to evaluate the effectiveness and usability of design solutions. Analyze the results and iterate on designs based on user feedback and data-driven insights
Collaborate with Cross-functional Teams: Work closely with product managers, developers, and stakeholders to align on design goals, requirements, and implementation. Communicate design decisions effectively and advocate for the user throughout the development process
Stay Updated on UX/CX Trends: Stay current with industry trends, best practices, and emerging technologies in UX/CX design. Continuously improve design processes, methodologies, and tools to enhance the overall design capabilities of the team
Documentation and Communication: Document design decisions, guidelines, and patterns for reference and future use. Clearly communicate design rationale, concepts, and solutions to stakeholders and team members
Drive Continuous Improvement: Identify areas for improvement in the user experience and propose innovative design solutions. Collaborate with the team to implement enhancements and iterate on existing designs based on user feedback and data analysis
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
8+ years of experience in UX/CX design, with a focus on digital products or platforms
Experience in overseeing and delivering successful user experiences
Experience in using design tools such as Figma, Sketch, or Adobe Creative Suite to create wireframes, prototypes, and visual designs. Ability to create visually appealing and intuitive user interfaces
Preferred Qualifications:
Proven deep understanding of user-centered design principles and methodologies. Experience conducting user research, usability testing, and translating insights into actionable design solutions
Ability to collaborate effectively with cross-functional teams, including product managers, developers, and stakeholders
Experience mentoring and guiding junior designers to deliver high-quality designs
Proven solid strategic mindset with the ability to think holistically about the user experience and contribute to the development and maintenance of design standards and guidelines
Excellent problem-solving skills with the ability to analyze complex design challenges and propose innovative solutions. Ability to balance user needs, business goals, and technical constraints
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Caring. Connecting. Growing together.
Optum AI is UnitedHealth Group’s enterprise AI team. We are AI/ML scientists and engineers with deep expertise in AI/ML engineering for health care. We develop AI/ML solutions for the highest impact opportunities across UnitedHealth Group businesses including UnitedHealthcare, Optum Financial, Optum Health, Optum Insight, and Optum Rx. In addition to transforming the health care journey through responsible AI/ML innovation, our charter also includes developing and supporting an enterprise AI/ML development platform.
Optum AI team members:
Have impact at scale
: We have the data and resources to make an impact at scale. When our solutions are deployed, they have the potential to make health care system work better for everyone
Do ground-breaking work
: Many of our current projects involve cutting edge ML, NLP and LLM techniques. Generative AI methods for working with structured and unstructured health care data are continuously being developed and improved. We are working in one of the most important frontiers of AI/ML research and development
Partner with world-class experts on innovative solutions
: Our team members are developing novel AI/ML solutions to business challenges. In some cases, this includes the opportunity to file patents and publish papers about the methods we develop. We also collaborate with AI/ML researchers at some of the world’s top universities
The Senior UX/CX Designer will report to the UX Team Lead and is expected to closely collaborate with the UI, Developers and TPM teams as needed. The Senior UX/CX Designer responsible for orchestrating the overall user experience and customer experience design initiatives for the platform, ensuring cohesive and intuitive interactions across all features.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Lead the UX/CX Design Efforts: Take ownership of the overall user experience and customer experience design for the United AI Studio platform. Develop and maintain design standards and guidelines to ensure a cohesive and intuitive experience across all features
Oversee Feature Design: Collaborate with product managers and stakeholders to understand requirements and translate them into effective design solutions. Use Figma to create wireframes, prototypes, and visual designs that align with user needs and business goals
Mentor Junior Designers: Provide guidance, feedback, and mentorship to junior designers and contractors on the team. Support them in delivering high-quality designs and help them develop their skills in UX/CX design
Usability Testing: Coordinate and conduct usability testing sessions to evaluate the effectiveness and usability of design solutions. Analyze the results and iterate on designs based on user feedback and data-driven insights
Collaborate with Cross-functional Teams: Work closely with product managers, developers, and stakeholders to align on design goals, requirements, and implementation. Communicate design decisions effectively and advocate for the user throughout the development process
Stay Updated on UX/CX Trends: Stay current with industry trends, best practices, and emerging technologies in UX/CX design. Continuously improve design processes, methodologies, and tools to enhance the overall design capabilities of the team
Documentation and Communication: Document design decisions, guidelines, and patterns for reference and future use. Clearly communicate design rationale, concepts, and solutions to stakeholders and team members
Drive Continuous Improvement: Identify areas for improvement in the user experience and propose innovative design solutions. Collaborate with the team to implement enhancements and iterate on existing designs based on user feedback and data analysis
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
8+ years of experience in UX/CX design, with a focus on digital products or platforms
Experience in overseeing and delivering successful user experiences
Experience in using design tools such as Figma, Sketch, or Adobe Creative Suite to create wireframes, prototypes, and visual designs. Ability to create visually appealing and intuitive user interfaces
Preferred Qualifications:
Proven deep understanding of user-centered design principles and methodologies. Experience conducting user research, usability testing, and translating insights into actionable design solutions
Ability to collaborate effectively with cross-functional teams, including product managers, developers, and stakeholders
Experience mentoring and guiding junior designers to deliver high-quality designs
Proven solid strategic mindset with the ability to think holistically about the user experience and contribute to the development and maintenance of design standards and guidelines
Excellent problem-solving skills with the ability to analyze complex design challenges and propose innovative solutions. Ability to balance user needs, business goals, and technical constraints
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.