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Independent Software, Inc.

Service Writer Job at Independent Software, Inc. in Ellicott City

Independent Software, Inc., Ellicott City, MD, United States, 21042

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What You Will Be Doing

As a Service Writer, your responsibilities will include conducting site surveys to collect essential information, such as barcodes, phone numbers, and details about switches, cards, and ports. You will be responsible for reserving and ordering phones for installations, as well as creating spreadsheets and CSV files containing the necessary information for the Central Office to program the devices.

Description Of Job Duties/Responsibilities

  • Utilizing CMS for switch/card/port information
  • Utilizing WireIT for Len Numbers & updating E911 information
  • Writing WO’s that contain Disco/Install line items for Central Office personnel
  • Creating DEF sheets within SupportIT
  • Providing floor prints for installer
  • Creating cut-sheets for Central Office/Installer

Required Skills, Experience, And Education

  • Minimum education and experience level: High school/GED and seven (7) years of experience

Clearance Required: Must possess an active TS/SCI with Full Scope Polygraph security clearance to be considered for this role.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

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