Senior Event Service Technician - Audio Visual, Event Technology Job at Pinnacle

Senior Event Services Technician

$25-28/hr.

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We’re looking for dedicated, determined people working behind-the-scenes to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike, and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions:

1. Ensure all event sets and strikes are completed according to Company SOPs.
2. Operate intermediate technology solutions and troubleshoot if issues arise.
3. Act as leader and mentor to other technicians and team members.
4. Greet guests/clients before event and provide clear instructions on how to operate equipment.
5. Provide continued communication with client to ensure success of all events.
6. Follow through on all client requests.
7. Look for opportunities to enhance client’s event.
8. Maintain accurate client event information within the Company’s business systems.
9. Review daily invoices with client and obtain client’s signature on invoice(s).
10. Comply with all Company security and safety measures and be constantly aware of the property inventory and location of equipment.
11. Ensure all inventory is in good working order and rental condition.
12. Report any lost, stolen or damaged equipment to management immediately.
13. Ensure all Company occupied areas are clean, organized, and up to Company standards.
14. Continually work toward enhancing and improving technical skills including audio, video/data, staging, and computer operation and networking.
15. Comply with all Company policies and procedures.
16. Other duties as assigned.

Education & Experience:

1. High School Graduate or equivalent.
2. Minimum of two (2) years experience in the audio-visual and/or hospitality industry.
3. Computer proficiency (hardware, software, and networking).

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

1. Demonstrated advanced technical operational ability.
2. Good working knowledge of computer hardware and software.
3. Planning ability; able to plan and prioritize.
4. Strong interpersonal skills.
5. Excellent verbal and written communication skills.
6. Excellent organizational skills and attention to detail.
7. Strong team player orientation.
8. Commitment to best-in-class customer service for internal and external stakeholders.
9. Professional appearance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.

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