Video Orders Associate Job at VERITEXT LLC in Costa Mesa

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

As a Video Orders Associate, you will exceed client expectations by proactively managing their video requests on litigation matters.

What you'll do:

• Understand Company targets and strive to meet and exceed
• Understand Veritext products and services, their value and commensurate fees
• Resolves issues and/or escalates as needed to ensure prompt and accurate resolution; coordinate/partner with applicable departments and/or colleagues (i.e. Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolution
• Recommend and implement improvements in process and procedures
• Participate in and absorb all trainings including Grovo, Summer Camp, in-person development sessions, etc
• Fully understand and utilize Vision functions as it relates to your position. Fully understand all Vision functionality within your region and how it relates to other departments
• Support all Veritext Intra-Company jobs, consistent with all client/regional jobs
• Track in media from the Cloud/email; set up and process Orders accurately and timely
• Follow up With videographers for missing media and paperwork
• Understands the different Veritext video formats and can articulate this information to others
• Set up basic and complex videoconferences
• Establish and manage cases in Vision; be proactive in their approach
• Process all jobs accurately and in accordance with Standing Orders, notes and client specifications; relay these requirements to subcontractors
• Ensure that Vision standing orders, notes, etc are clear, detailed and actionable
• Respond to complicated video requests
• Effectively and clearly communicate the differences between videoconferencing and Veritext Virtual
• Align correct product/services including features and benefits to clients' needs
• Ensure that all video advanced services are billed accurately
• Work collaboratively with Veritext colleagues, exhibiting Veritext Values
• Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner
• Communicate necessary information timely, accurately and effectively; report incidents to management
• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role
• Take ownership of your work; follow-thru until final resolution

Who you are:

• 1+ years of related experience
• Proficiency in Computers and MS Office required
• Proficiency in relevant software packages and applications
• Must possess strong written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately and meet established deadlines
• Must be detail oriented, organized and be able to multi-task
• Proactive and motivated with strong problem solving and follow up skills
• Prior knowledge of/experience working in the Legal industry preferred

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Remote work structure
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.