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Apple

Audio Triage Engineer

Apple, Cupertino, CA

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Summary
Imagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Do you bring passion and dedication to your job? If so, we are looking for individuals like you. The Audio and Media Technologies team provides the audio, video, and graphics foundation across all of Apple's innovative products, including iPhone, iPod, iPad, Apple TV, Apple Watch, iTunes, and macOS, as well as professional and consumer applications from Final Cut, Logic and iWork.

We are at the center of audio for all of Apple's innovative products, including AirPods, HomePod, Mac, iPhone, iPad, Apple Watch and Apple TV. AMT's Core Audio team provides the audio foundation for various high profile features like Siri, FaceTime, media capture, playback and API's for third party developers to enrich our platforms.

As triage engineer in Core Audio, you will work cross-functionally across several organizations to help us understand, reproduce and characterize incoming bugs, decide actionable steps, assign to appropriate engineers, and develop new triage methods and tools to solve challenging debug problems. You'll be working in a dynamic environment, facing exciting new challenges daily. Successful candidates will have strong and methodical debugging/problem-solving skills, deep curiosity, attention to detail, and strong communication and interpersonal skills for sharing their findings.

Description
This is a high visibility, cross-functional and dynamic role that involves a deep understanding of multiple platforms with components maintained by several teams, as well as elements of what everyone on the teams are working on. It will combine a passion for Audio, strong dedication to product quality and a growing understanding of audio architectures to help focus resources on the right things. Excellent communication and teamwork are a requirement, as you will be asked to work closely with team members and other engineering teams.

- Areas of Responsibility: screen incoming bugs (understand, reproduce, characterize, and isolate) for our components. Help triage and prioritize trending issues by reducing them to actionable next steps for escalation to multi-functional team members. Develop tools/scripts which will assist in efficient triaging of bugs.