Parksautogroup
Parksautogroup is hiring: Service Writer (56642) in Cornelius
Parksautogroup, Cornelius, NC, United States, 28031
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- Meet and greet customers at their vehicle
- Utilize the e-Advisor tool on every vehicle
- Perform proper walkarounds per SOP guidelines
- Execute the service SOP (Standard Operating Procedures) at all times.
- Present soft sale menu items during the time of write-up
- Inform customers of any open recall that may pertain to their vehicle.
- Utilize AutoPoint and ensure all pertinent categories are above 90% usage
- Perform an active delivery with every customer
- Update all open repair orders daily in Reverse Risk.
- Work with customers and technicians to identify required maintenance using service history data
- Advise customers on necessary/suggested services, and notify customers of any current special promotions and up-sell additional services
- Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
- Estimate the cost of mechanical, electric, or other repairs
- Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided
- Determine the progress of repair/service orders and inform customers accordingly
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
- Review results of customer satisfaction surveys with the service manager
- Establish positive relationships with customers
- Meet the dealership standards for repair/order production
- Experience as a Service Advisor is preferred
- Sales experience
- High school diploma or equivalent
- Professional personal appearance
- All applicants must be authorized to work in the USA
- Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing
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