City of Cape Coral, FL
911 Operator / Police Department / Communications
City of Cape Coral, FL, Cape Coral, Florida, United States, 33990
Salary :
$37,939.20 - $59,363.20 Annually Location :
CITY OF CAPE CORAL, FL Job Type:
Full-Time Regular Job Number:
8648 Department:
Police Department Division:
Communications Opening Date:
02/18/2025 Closing Date:
3/3/2025 11:59 PM Eastern FLSA:
Non-Exempt Bargaining Unit:
WC
GENERAL STATEMENT OF JOB
About Us The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.
Perks and Benefits
Free city-paid employee health coverage, additional for spouse or family City Employee Health & Wellness Center for healthcare services 5 weeks Paid Time Off (sick & vacation) 11 paid holidays Pension plan City-paid life and long-term disability insurance Optional Vision and Dental Plans Tuition reimbursement Gym membership reimbursement And much more! Qualifications
Education and Experience High school diploma/GED. One (1) year of experience in computer use.
Licenses or Certifications Cape Coral Police Department 911 Public Safety Telecommunicator training program certificate within six (6) months of hire or promotion. Florida Public Safety Telecommunicator certificate within six (6) months of hire or promotion. FCIC/NCIC certificate within six (6) months of hire or promotion.
Key Responsibilities
Monitors and responds in an appropriate manner to 9-1-1 emergency and non-emergency telephone lines and TDD devices for incoming requests for service of the City's law enforcement, fire/rescue and emergency medical agencies. Responds quickly and correctly to calls, assumes control of the conversation in order to obtain accurate information from callers and correctly transfers the information into a computer while talking and assessing the priority of the request for service. Answers all incoming calls to the City's 911 center; disseminates information and performs routine clerical tasks. Perform other related duties as required.
Please review the full job description by clicking on the link below. To apply for this position, click on the
"Apply"
button located in the top right corner of the job description window.
911 Operator Job Description An Equal Opportunity Employer and Drugfree Workplace
Full-time regular City employee benefits:
Health Insurance
()
City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax. Employee Health & Wellness Center for healthcare services
Basic Life Insurance
()
City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.
Optional Vision Insurance
()
Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Optional Dental Insurance
()
Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Supplemental Insurance
Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
Pension Plan (General and Fire) administered by
General Plan
- Normal Retirement Eligibility: Hired before 10/1/2013, age 60 or 25 years of service; Hired on/after 10/1/2013, age 62 with 10 years of service or just 27 years of service. Fire Plan
- Normal Retirement Eligibility: Hired before 6/16/2014, age 50 or 25 years of service; Hired on/after 6/16/2014, age 52 with 10 years of service or just 25 years of service. Benefit Rate Multiplier: General Plan
- Less than 20 years of credited service = 2.5%; 20 or more years of credited service = 2.6% for 1st 20 years and 2.75% each year over 20 Fire Plan
- 3.25%
Police Pension Plan administered by
The Resource Centers
Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police: 3.25%
401(a) (
)
Certain management positions can opt out of the General Pension into a 401(a).
Roth IRA
()
Offered through payroll deduction.
Long Term Disability
()
City paid long-term disability insurance.
Leave Time
(Sick, Vacation)
Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.
Paid Holidays
City recognizes 11 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.
Leave Sharing
May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.
Deferred Compensation Programs
Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
Flexible Spending Accounts
Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
Payroll Direct Deposit
Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
Leave Buy Back
Option to receive cash for excess accrued leave beyond use or lose amount.
Employee Assistance Program
()
City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
Pre-Paid College
Post tax deduction forwarded to the State of Florida on the employees behalf.
01
Do you have a High School Diploma/GED?
Yes No
02
Do you possess one (1) year experience in computer use?
Yes No
03
This position requires the following to be completed within 6 months of hire:Successful completion of the Cape Coral Police Department 911 Public Safety Telecommunicator Training Program.Ability to obtain a Florida Public Safety Telecommunicator.Certification and FCIC / NCIC Certification.Are you willing and able to complete all the required training within the specified time frame?
Yes No
04
Have you ever been arrested, charged, and/or convicted of a felony and/or misdemeanor crime? If yes, include explanation. 05
Have you ever been convicted of a misdemeanor involving moral turpitude, false statements, perjury or domestic violence? If yes, provide explanation. 06
Have you used, possessed, or cultivated any illegal controlled substance within the past five (5) years? Please indicate yes or no. If yes, also indicate the date last used (month/year). 07
Have you ever been terminated or asked to resign from a job? If so, please indicate each employer, reason, and date. 08
Have you ever been involved in the sale of illegal drugs? Indicate Yes or No. If yes, please explain. 09
Within in the past year from the date of application, have you tired, used, or experimented with marijuana or any of its derivatives? If yes, please list specifically which form or derivative, amount of times used, and date of last use. If not, please type "No." 10
Within the past 7 years, have you tried, used, or experimented with cocaine or any of its derivatives? If yes, please list specifically which form a derivative, amount of times used, and date of last use. If not, please type "No." 11
Have you ever possessed heroin, crack, methamphetamine, opium, or any of their derivatives or analogs at any time during your lifetime? If yes, please list specifically which form, analog or derivative, amount of times used, and date of last use. If not, please type "No." 12
Have you ever been arrested or charged with DUI, DWI, or leaving the scene of an accident with injuries? If yes, please list date of charge or conviction, and final disposition ie; guilty, not guilty, nolo contendere, Nolle prosequi, etc. If not, please type "No." 13
Have you ever taken anything from an employer without proper permission? Indicate yes or no. If yes, please explain. 14
Do you have regular or continuous associations or dealings with anyone under criminal investigation or indictment, or who is involved in criminal behavior? Indicate yes or no. If yes, please explain. 15
Do you participate in any Social Media sites? (i.e. Twitter, Facebook, Instagram, etc.). If so, please list and include account information. Required Question
$37,939.20 - $59,363.20 Annually Location :
CITY OF CAPE CORAL, FL Job Type:
Full-Time Regular Job Number:
8648 Department:
Police Department Division:
Communications Opening Date:
02/18/2025 Closing Date:
3/3/2025 11:59 PM Eastern FLSA:
Non-Exempt Bargaining Unit:
WC
GENERAL STATEMENT OF JOB
About Us The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.
Perks and Benefits
Free city-paid employee health coverage, additional for spouse or family City Employee Health & Wellness Center for healthcare services 5 weeks Paid Time Off (sick & vacation) 11 paid holidays Pension plan City-paid life and long-term disability insurance Optional Vision and Dental Plans Tuition reimbursement Gym membership reimbursement And much more! Qualifications
Education and Experience High school diploma/GED. One (1) year of experience in computer use.
Licenses or Certifications Cape Coral Police Department 911 Public Safety Telecommunicator training program certificate within six (6) months of hire or promotion. Florida Public Safety Telecommunicator certificate within six (6) months of hire or promotion. FCIC/NCIC certificate within six (6) months of hire or promotion.
Key Responsibilities
Monitors and responds in an appropriate manner to 9-1-1 emergency and non-emergency telephone lines and TDD devices for incoming requests for service of the City's law enforcement, fire/rescue and emergency medical agencies. Responds quickly and correctly to calls, assumes control of the conversation in order to obtain accurate information from callers and correctly transfers the information into a computer while talking and assessing the priority of the request for service. Answers all incoming calls to the City's 911 center; disseminates information and performs routine clerical tasks. Perform other related duties as required.
Please review the full job description by clicking on the link below. To apply for this position, click on the
"Apply"
button located in the top right corner of the job description window.
911 Operator Job Description An Equal Opportunity Employer and Drugfree Workplace
Full-time regular City employee benefits:
Health Insurance
()
City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax. Employee Health & Wellness Center for healthcare services
Basic Life Insurance
()
City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.
Optional Vision Insurance
()
Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Optional Dental Insurance
()
Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Supplemental Insurance
Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
Pension Plan (General and Fire) administered by
General Plan
- Normal Retirement Eligibility: Hired before 10/1/2013, age 60 or 25 years of service; Hired on/after 10/1/2013, age 62 with 10 years of service or just 27 years of service. Fire Plan
- Normal Retirement Eligibility: Hired before 6/16/2014, age 50 or 25 years of service; Hired on/after 6/16/2014, age 52 with 10 years of service or just 25 years of service. Benefit Rate Multiplier: General Plan
- Less than 20 years of credited service = 2.5%; 20 or more years of credited service = 2.6% for 1st 20 years and 2.75% each year over 20 Fire Plan
- 3.25%
Police Pension Plan administered by
The Resource Centers
Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police: 3.25%
401(a) (
)
Certain management positions can opt out of the General Pension into a 401(a).
Roth IRA
()
Offered through payroll deduction.
Long Term Disability
()
City paid long-term disability insurance.
Leave Time
(Sick, Vacation)
Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.
Paid Holidays
City recognizes 11 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.
Leave Sharing
May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.
Deferred Compensation Programs
Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
Flexible Spending Accounts
Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
Payroll Direct Deposit
Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
Leave Buy Back
Option to receive cash for excess accrued leave beyond use or lose amount.
Employee Assistance Program
()
City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
Pre-Paid College
Post tax deduction forwarded to the State of Florida on the employees behalf.
01
Do you have a High School Diploma/GED?
Yes No
02
Do you possess one (1) year experience in computer use?
Yes No
03
This position requires the following to be completed within 6 months of hire:Successful completion of the Cape Coral Police Department 911 Public Safety Telecommunicator Training Program.Ability to obtain a Florida Public Safety Telecommunicator.Certification and FCIC / NCIC Certification.Are you willing and able to complete all the required training within the specified time frame?
Yes No
04
Have you ever been arrested, charged, and/or convicted of a felony and/or misdemeanor crime? If yes, include explanation. 05
Have you ever been convicted of a misdemeanor involving moral turpitude, false statements, perjury or domestic violence? If yes, provide explanation. 06
Have you used, possessed, or cultivated any illegal controlled substance within the past five (5) years? Please indicate yes or no. If yes, also indicate the date last used (month/year). 07
Have you ever been terminated or asked to resign from a job? If so, please indicate each employer, reason, and date. 08
Have you ever been involved in the sale of illegal drugs? Indicate Yes or No. If yes, please explain. 09
Within in the past year from the date of application, have you tired, used, or experimented with marijuana or any of its derivatives? If yes, please list specifically which form or derivative, amount of times used, and date of last use. If not, please type "No." 10
Within the past 7 years, have you tried, used, or experimented with cocaine or any of its derivatives? If yes, please list specifically which form a derivative, amount of times used, and date of last use. If not, please type "No." 11
Have you ever possessed heroin, crack, methamphetamine, opium, or any of their derivatives or analogs at any time during your lifetime? If yes, please list specifically which form, analog or derivative, amount of times used, and date of last use. If not, please type "No." 12
Have you ever been arrested or charged with DUI, DWI, or leaving the scene of an accident with injuries? If yes, please list date of charge or conviction, and final disposition ie; guilty, not guilty, nolo contendere, Nolle prosequi, etc. If not, please type "No." 13
Have you ever taken anything from an employer without proper permission? Indicate yes or no. If yes, please explain. 14
Do you have regular or continuous associations or dealings with anyone under criminal investigation or indictment, or who is involved in criminal behavior? Indicate yes or no. If yes, please explain. 15
Do you participate in any Social Media sites? (i.e. Twitter, Facebook, Instagram, etc.). If so, please list and include account information. Required Question