Drain Mechanics is hiring: Automotive Service Writer in Palm Bay

Job Overview
Top Wrench Automotive is seeking a knowledgeable and customer-focused Service Writer to join our independent team. The ideal candidate will serve as the customer's primary point of contact, ensuring their automotive service needs are met with professionalism and efficiency. This role requires strong communication skills and a solid understanding of automotive repair processes to effectively relay information between customers and service technicians, order parts, schedule repairs, make educated suggestions, and document service requests.

Responsibilities

• Provide excellent customer service from intake to release of the vehicle, and perform any additional follow-up
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
• Advise the customer on the auto repairs recommended and prepare a pricing quote
• Schedule all auto repairs per industry standard time requirements
• Communicate with parts sellers and place orders to ensure inventory and all parts needed for repairs are on hand before scheduled appointments
• Provide updates to customers as their work is completed
• Collaborate with service technicians to ensure accurate diagnostics and repairs.
• Upsell additional services based on customer needs and vehicle condition.
• Maintain organized records of customer interactions, service orders, and follow-ups.
• Ensure customer satisfaction by addressing inquiries and resolving issues in a timely manner.
• Stay updated on automotive technology and repair techniques to provide informed recommendations.

Qualifications

• Proven experience in service writing or a similar role within the automotive industry.
• Strong mechanical knowledge with familiarity in areas such as automotive diagnostics, shocks/struts, and auto estimating.
• Excellent communication skills with the ability to explain technical information clearly to customers.
• Ability to upsell services while maintaining a focus on customer satisfaction.
• Detail-oriented with strong organizational skills for record-keeping and to manage multiple tasks effectively.
• Advanced computer and data entry skills
• Have a teamwork mindset in the workplace
• Dependability
• Valid Driver’s License for conducting test drives

Experience

• High School Diploma (preferred) or GED
• Previous experience as a Service Writer (required)
• Previous experience as an Automotive Service Technician or Mechanic (preferred)
• ASE Certification (highly desired)

Join our team as a Service Writer and contribute to delivering exceptional automotive services while enhancing your career in the automotive industry.

Top Wrench is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, which are consistent with legal requirements. We participate in the E-Verify program.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• No weekends