Leap Group is hiring: Associate Account Manager (Digital Marketing/Advertising)

Associate Account Manager

Location: U.S. Remote

Role Type: Full Time

Experience: Junior-Level (1+ years)

When joining Leap Group, you're joining a team that is passionate, innovative, and connected. Some words we've heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly (warning: your interview may be accompanied by a wagging tail).

We give our team the ability to make an impact with clients while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:

1. Autonomy and flexibility
2. Unlimited PTO and Summer Fridays
3. Paid maternity and paternity leave
4. Company-paid access to coaching and therapy
5. 401k plan with match and 1:1 access to investment advisor
6. Health, dental, vision, and ancillary benefits

Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

We recognize our teammates are our greatest assets in helping our clients market less and matter more. Diverse backgrounds, opinions, and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We're constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don't forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please include your accommodation request in the corresponding application question.

Where is This Role?

While we service clients nationally and internationally, Leap Group has a footprint in the Midwest, with offices in:

Our roles are typically open to remote candidates located and authorized to work in the U.S. However, priority will always be given to those located in our geographic footprint. This is because we've found the ability to seamlessly collaborate in-person when needed is very valuable to the nature of our work.

Account Managers are people-people, responsible for the relationships between the agency and its clients. This means understanding the clients' business to be able to manage their needs and expectations AND understanding the agencies offerings to be able to shepherd internal resources.

The Associate Account Manager acts as a key layer for the account team, managing administrative and operational tasks on projects to maintain momentum.

Broad responsibilities include:

• Client engagement - primarily in team settings with emerging 1:1 relationship with junior levels.
• AM Support - provides info/updates on admin duties and project flow and assists as needed.
• Project involvement - project set up, daily routing, documentation of key conversations and decisions, management of timelines, monthly billing/hours reporting and manages project closure.
• PM Partnership - has a day-to-day partnership with PM to facilitate project momentum.
• Creative coordination - helps keep creative team informed, focused on priorities and on task.
• Media coordination - helps keep creative team informed, focused on priorities and on task.
• Digital experience coordination - proactively keeps reporting team aware of deadlines.
• Production assistance - serves as the right hand of AM during production, taking on roles and assignments as needed.
• Agency and Client knowledge - endeavors to build working knowledge of the basics of client engagement, the agency model, cross-functional roles, and agency process.
• Financial awareness - works with finance on monthly billing: retainer, project completion, post-launch promise, and Beta hour reporting.

What do You Need?

• 1+ years agency account management experience.
• Enthusiasm/passion for the digital marketing and advertising function.
• Excellent communication and relationship management skills, with prior experience in customer- or client-facing role(s).
• Ability to juggle multiple competing tasks and deadlines without sacrificing timeliness or quality.
• High degree of detail- and process-orientation.
• Self-starter mentality with a passion for continuous learning.

Important note: if you think you have what it takes to be great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.

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