Program Communication Coordinator Job at Multnomah County in Vancouver

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range: $41.51 - $51.03 Hourly

Department: Department of County Human Services (DCHS)

Job Type: Regular Represented

Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): March 04, 2025

The Opportunity:

Overview:

THIS WORK MATTERS!

The Strategic Engagement Team provides department-wide support with the creation of coordinated external communications and engagement activities. This includes the triage of emerging issues, implementation of strategic initiatives, project management, and high-level logistical support to the director and department divisions.

This position will lead and coordinate the department's digital online strategies across the web, social media, and other communications platforms. They will be part of the Strategic Engagement Team. This role leads the creation and coordination of digital content to ensure strategic, effective, and consistent delivery of information to the public and to employees. The position will work as a project manager for high-level initiatives. They will manage and support digital-related projects, including website enhancements, social media communities, and content. This position evaluates the effectiveness and impact of communications and engagement through analytics, drafts reports, and provides recommendations to management.

As the Program Communication Coordinator, other duties will include:

• Develop and manage department-wide implementation strategies for county and department initiatives, policies, goals, and projects.

• Identify and implement effective strategies to communicate and engage with diverse audiences.

• Maintain strong linkages and communication with DCHS’ Leadership Team, administrative staff, managers, and line staff.

• Prepare, review, and analyze program, division, and department-wide communication policies and procedures. Prepare oral and written reports.

• Facilitate and participate in meetings to provide direction, communicate priorities and important issues, build team relationships, problem-solve, and seek input for decisions.

• Plan and write a department newsletter.

• Work with the County Communications Office to develop and manage social media campaigns, coordinate information and materials for media at request.

• Partner with Centrak IT on technology projects associated with communication strategies and process improvement initiatives.

• Assist the SET Director and DCHS’s Leadership Team in managing critical, highly visible, and leveraged issues, identifying potential risks, and managing related communications.

• Draft messages and speeches for the Director.

• Partner with DCHS administrative programs to design, coordinate, and implement high-level internal, employee-focused projects.

• Write articles to national and local newspapers and other sources to promote events.

• Coordinate purchasing and budget processes for events, materials, registration, etc.

• Edit, direct, and produce videos.

• Develop video concepts for programs and division-wide messages, for internal and external use.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Department of County Human Services (DHCS) employee, you will create a work culture of respect, trust, and understanding for the highly diverse populations of the Department of County Human Services in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled as required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• A Bachelor’s Degree or major coursework in Public Relations, Communications, Journalism, or a related field.

• Five to Six years of increasingly responsible experience in one or more of the following areas: public information, public relations, news reporting, marketing, communications, or public development.

• Strong written and verbal communication skills. Experience with different communications channels like social media. Proficiency in creating content, and the ability to manage project and coordinate communication strategies across various platforms.

• Knowledge of strategic planning and implementation, project management, and cultural relations.

• Ability to interact and work with a diverse group of people at all levels of an organization.

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant to this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING & EVALUATION:

REQUIRED:

Application Packet: You must submit all requested items below. Failure to do so will be deemed an incomplete application. Any additional information submitted will not be reviewed.

1. Attach a Resume demonstrating you meeting minimum qualifications;
2. Attach a Cover Letter addressing the following:

• Demonstrate your experience working in the field of public communication;

• How you meet the qualifications for this position;

• Why you are interested in the position.

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process.

-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted on Workday. --

• Internal applicant: If you are an internal candidate (current employee, including on-call, regular, probationary, limited duration, and temporary employee), your job application will consist of the career profile that you complete in Workday. Before you apply, please make sure to do the following:

  • Navigate to your profile in Workday (see: My Career Profile) and click on the “Career” section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History, Education, Skills, Languages, Certifications, etc.).

  • When completing the application on Workday as an internal candidate, you will need to scroll down to see the “Resume/Cover Letter” section on your screen. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.

• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the “Submit” button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• Resume and Cover Letter Review

• Phone screen

• Consideration of top candidates

• Language assessment

• Background, reference

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional information:

Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location. This position requires the employee to be in the office three days a week. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is the Five Oak Building, 209 SW 4th Ave, Portland, Oregon 97209.

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter: Nicole Cole

Email: nicole.cole@multco.us

Phone: +1 (503) 9887767 x87767

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Job Profile: 6200 - Program Communications Coordinator