Northern Arizona Healthcare is hiring: Communication Center Coordinator - FMC in

Overview

The Communication Center Coordinator is responsible for ensuring quality 24-hour dispatching operations of emergency and non-emergency calls. The Coordinator will coordinate the work of the Communication Specialist/Technicians and ensure compliance with company policies, practices, and procedures. The Coordinator is expected to perform all of the requirements, duties, and responsibilities of the Communication Specialist/Technician.

Responsibilities

Communication Center Coordination

1. Coordinates all Communication Technician/Specialist responsibilities.
2. Coordinates assignment of personnel to all relevant Guardian Air Transport committees and monitors participation.
3. Prepares and operationalizes the work schedule for the Communication Center.
4. Participates in the recruitment, hiring, training, performance, and work allocation in coordination with Management.

Administrative

1. Oversees ongoing communications center operations (scheduling, safety, marketing, supply, and equipment).
2. Responsible for completing performance evaluations.
3. Serves as a resource for the staff in the communications center.
4. Acts as a liaison at Run Review, safety meetings, and monthly leadership meetings.

Operations

1. Serves as a resource for the radio, phone, billing, report writing, and computer programs utilized by the Communication Center.
2. Provides training to the Comm Techs for current systems utilized by the Communication Center.
3. Stays current with the most recent dispatch and report writing software products.
4. Works with Management in the development of educational requirements and offerings.
5. Works in the role of a Communication Tech dispatching calls, variable shifts, when needed.

Documentation

1. Implements and maintains records and follows reporting procedures to ensure compliance with requirements for ADHS, Risk Management, and Pre-Hospital Care Departments.
2. Recommends and implements department-specific policy/procedures to meet department needs.
3. Collects all department statistics and prepares reports as needed for QI/QA/CAMTS and other departments requiring data/reports.

Compliance/Safety

1. Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues.
2. Completes all company mandatory modules and required job-specific training in the specified time frame.
3. Stays current and complies with state and federal regulations/statutes and company policies impacting the employee's area of responsibility.
4. If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

Qualifications

Education: High School Diploma or GED - Required

Certification & Licensures: Valid Arizona Driver's License with no moving violations within the prior 36 months - Required; Current Arizona Driver's License with a driving record free of any offenses affecting insurability under NAH CP111 Motor Vehicle policy - Required; Heartsaver - Preferred; Current IAMTCS certification within 1 year from date of hire - Required; Current EMD certification - Preferred

Experience: One year experience as a dispatcher - Required; Two years' experience EMS dispatching - Preferred; Office/administrative experience - Preferred; Medicare/Insurance billing experience - Preferred; Team coordination experience - Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Colleagues must have an understanding of computers and competence in using computers and basic software programs.