Content Operations Associate Job at The Walt Disney Company in Burbank

Content Operations Associate

Job ID: 10111586
Location: Burbank, California, United States / Glendale, California, United States
Business: Disney Entertainment & ESPN Technology
Date posted: Feb. 18, 2025

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. This role requires a high degree of communication, strategic thinking, and the ability to creatively solve problems, troubleshoot issues, and constantly evolve workflows.

The Content Operations Associate is responsible for artwork and metadata package management including ordering, delivery, readiness and remediation for Disney+ and Hotstar. This role collaborates closely with multiple stakeholders, managing ordering, delivery planning, readiness checks, and delivery of Artwork & Metadata Packages.

Responsibilities:

• Coordinate with Artwork and Metadata teams on title readiness to ensure title is packaged with all required OV and Localized components.
• Manage Artwork and Metadata ordering, packaging and delivery process according to timelines set per title for seamless sunrise.
• Create and maintain documentation, including title progress trackers, templates, SLA Documentation and reports on overall AMP delivery status.
• Work with Content Platforms teams on system enhancements and to remediate system issues as needed.
• Effectively communicate project and title level updates cross-functionally and with our internal and external partners, raise risks/concerns and provide potential solutions as needed.
• Provide support to in-territory Distribution Operations teams and vendors to facilitate access, technical support needs, training and onboarding.
• Coordinate marketing and brand initiative ordering and planning for Artwork and Metadata deliveries.
• Coordinate timing for artwork refreshes and Coming Soon page deliveries.
• Ability to thrive in a dynamic and fast-paced operational environment.

Requirements:

• 3+ years content operations experience in digital/entertainment.
• Bachelor's degree or equivalent experience.
• Familiarity with metadata and artwork components and delivery via supply chain.
• Ability to operate effectively in ambiguity and a willingness to pivot as needed.

Basic Qualifications:

• Exceptional data and project management skills and attention to detail.
• Strong communicator, both written and verbal.
• Ability to communicate effectively on a regular cadence to wide audiences on overall project health.
• Global mindset, sensitive to other cultures.
• Comfortable using various data management systems and tools.
• Ability to solve for the short term while constantly thinking of sustainable long-term plans.

Preferred Qualifications:

• Personal affinity for the brands and franchises of The Walt Disney Company.
• Experience with international expansion and digital platform launches.
• Streaming service experience.

Compensation: The hiring range for this position in California is $77,900 to $95,100 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs.

About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation.

About The Walt Disney Company:

The Walt Disney Company is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences.

Equal Opportunity Employer:

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law.

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