ServiceNow - Solution Architect for ITSM/HRSD/CSM/Creator Job at ZipRecruiter in

Solution Architect – ITSM/HRSD/CSM/Creator

Location: Richmond, VA; Atlanta, GA; Remote

Veracity by RGP is a next- consulting firm that delivers transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change.

We are seeking an experienced ServiceNow Solution Architect to join our fast-growing Elite Global ServiceNow Practice. The resource will be responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment.

What you get to do in this role:

• Architect Solution Design for ITSM/HRSD/CSM/Creator Product Suites
• Direct workshops to review and size business/technical user stories
• Direct customers' best practices across products and platform
• Interface with ServiceNow technical product teams as needed
• Be the primary voice of the project team, directing other lead developers, business process consultants, and project managers on best practices for implementation
• Prepare all client-facing and internal deliverables that are technology-related
• Drive continuous improvements of our implementation methodology and service offerings based on client experiences
• Serve as a Subject Matter Expert on the delivery of ServiceNow solutions
• Champion emerging product and platform features such as NOW Experience, UI Builder, and Now Assist
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Ensure technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPIs and Metrics as defined

To be successful in this role, we need someone who has:

Technical Skills:

• 4+ years of ServiceNow implementation experience in a client consulting environment
• 8+ years of incremental technical experience in technical roles (developer, senior developer, lead developer, architect) delivering solutions in client environments
• Demonstrated experience in end-to-end development, traditional software engineering principles and practices
• Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
• Proficiency with web service standards such as SOAP, REST, XML, etc.
• Proficiency with web APIs, Data integrations/ETL, Relational Databases
• Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
• Proficiency with modern HTML5/CSS/LESS
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles, client-facing required
• Certified ServiceNow Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist ITSM (CIS-ITSM)
• Certified Implementation Specialist HRSD (CIS-HR)
• Certified Implementation Specialist CSM (CIS-CSM)
• Maintain certifications and continual progression in technical learning plans

Consulting Skills:

• Ability to convey the architectural runway of the ServiceNow platform for the project team
• Ability to tie feature capabilities to business value in specific products and use cases
• Proven leader, team player, and team builder
• Demonstrated ability to influence and consult around all key technical decisions during project delivery
• Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural differences
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills are essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

Life at Veracity: https://meetveracity.com/servicenow/

Our Culture:

• Flexible work environment (remote or onsite)
• Family first
• Agile and collaborative
• Fun and energetic
• Group of like-minded folks and creative problem solvers
• Fast-paced
• Inclusive and Passionate
• Supportive, approachable, and encouraging leadership and team members
• All roles are client-facing

Summary of Benefits:

• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan

*Benefit eligibility may vary based on employment status upon hire

Base Pay Range $95-$110/hour

All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.

Equal Opportunity Employer:
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate based on physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.

If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.

Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!

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