Description:
Job description
We are seeking a highly motivated, experienced lease-up Community Manager for our newest community in Tacoma. This position is accountable for all community operations. The purpose of the Community Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish community objectives as set forth by the Regional Community Manager and property owner. These objectives will include maximizing occupancy levels and community values. In addition, the Community Manager will train the assistant manager to assume all managerial duties in the event of the Community Manager's absence.
DUTIES AND RESPONSIBILITIES:
- Conduct all business in accordance with TMI policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
FINANCIAL
- In conjunction with the RPM, the Community Manager will assist in creating budgets for each upcoming calendar year. The Community Manager is responsible for staying within the established budget guidelines throughout the year.
- Actively maintain and report monthly variances and narratives.
- Ensures that all rents are collected when due, and posted in a timely manner. Make sure that all bank deposits are made immediately and that deposits are reported to the corporate office on a daily basis.
- Performs evictions, utility cut-offs, and landlord liens as required on delinquent rents.
- Constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance. The Community Manager is responsible for approving and submitting all invoices to the corporate office for payment
- Makes rental rate recommendations to the Regional Manager.
HUMAN RESOURCES
- Hires, trains, motivates, and supervises all on-site staff in order to achieve operational goals of the assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, and instructing and advising on-site staff of employee procedures and guidelines.
- Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentation up to and including terminations of employment if necessary.
- Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
SAFETY
- Reports all liability and community incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.
- The Community Manager will complete any pertinent safety checklists with maintenance staff.
ADMINISTRATIVE/OFFICE
- Ensures that lease files are complete and that completion of leases is being executed properly. Approves in writing all leases on the property.
- Responsible for offices opening on schedule, condition of office, and model apartment.
- Attends scheduled corporate management meetings, usually held on a quarterly basis at the regional office.
- Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis.
RESIDENT RELATIONS
- Maintain a positive customer service attitude.
- Periodic inspection with residents move-in/move-outs.
- Review all notices to vacate to determine the cause of the move-out.
- Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
MAINTENANCE
- Physically walk and inspect the community on a regular basis; check on vacant apartments.
- Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure the timely condition of apartments after move-out.
- Work closely with the Maintenance Supervisor to monitor and schedule all maintenance activity.
MARKETING/LEASING
- Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.
- Welcome and show the community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
- Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
QUALIFICATIONS:
Position prefers 3 years experience in on-site property management; 1 as Community Manager. Must have a background in supervision and a successful track record of accomplishments.
Computer Skills: Word Processing/On-Site Rental System (Must be proficient with a calculator, Excel)
Work Hours: Full-time hours- salaried position. Must be available on weekends for staffing needs and emergencies.
DRIVING/TRAVELING REQUIREMENTS:
- Frequent need (20% to 25% of the time) to utilize personal transportation to inspect the apartment community and surrounding neighborhood, make trips to the back, and visit the corporate office.
- Occasional use of a golf cart may be necessary.
- Must have a valid driver's license and automobile insurance.
Benefits
- 401(k) Retirement plan
- Dental Insurance
- Vision insurance
- Health insurance
- Paid time off
Compensation details: 80000-90000 Yearly Salary
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