Insight Global is hiring: Content Designer in Stamford
Insight Global, Stamford, CT, United States, 06925
Logistics:
Position: Digital Content Designer
Why Open: New Headcount
Location: Stamford, CT ( 4 days onsite, 1 day remote)
Salary: $85,000K-115,000
Interview Process: 3-4 Rounds including HR Screening
Must Haves:
- 3+ years digital content design experience
- Experience with Content Management Systems specifically Drupal
- Understanding of basic UX/product design principles
- Understand design thinking and user experience design best practices,
- Excellent written and verbal communication skills
- Bachelor's Degree in a related field
Plusses:
- UI/UX experience
- Project Management
Day-to-Day:
Insight Global is hiring for a Digital Content Designer to join the Digital Service and Customer Experience (DSCX) team at a large Telecommunications company in Stamford, CT. This team is responsible for enhancing the customer experience and providing the right messages at the right time to the right customer. This person will be responsible for driving the execution of an interactive, digital self-service experience for customers by testing and publishing online support content and analyzing areas for improvement in design, content, and usability. As a Content Designer, you will collaborate with internal teams and support both new and existing features to create customer-facing messages. On a day-to-day basis, this Digital Content Designer will be creating and editing email and SMS copy that supports not only our Spectrum representatives but also helps explain complex topics directly to individual customers, writing and editing content for our support site within our Content Management System (CMS), leveraging customer segmentation to ensure digital customer support content is targeted to serve the right content, to the right audience, at the right time. Furthermore, this Digital Content Designer will ensure consistent messaging across all channels, create articles for Spectrum.net/support, participate in brainstorming sessions, and write digital customer communications.