Mascoma Bank

UX/CX Specialist Job at Mascoma Bank in Lebanon

Mascoma Bank, Lebanon, NH, US, 03766

Job Description

We are looking for a UX/CX Specialist who has a passion for delivering exceptional customer experiences and creating opportunities to constantly evolve and improve digital interactions and web content strategies. The UX/CX Specialist will deliver seamless customer experience across all stages and touchpoints in a customer journey and helping the bank continually achieve greater customer satisfaction, increased efficiency, and profitability through their digital channels. In this role, you will play a crucial role in understanding and summarizing customer needs, expectations, and pain points as they engage with the Mascoma Bank website, website content and digital products. You will collaborate with the CX Manager to build and deliver exceptional experiences for our customers that align with our brand and mission. In addition, you will work with internal teams and external stakeholders to deliver against performance metrics of success and create high quality digital interactions and experiences for our customers.

A minimum of 3 year of experience in UX design, website Management, or customer service required. The successful candidate will be proficient in UX/CX practices and has experience with content strategy and content management systems including WordPress, Drupal, or Joomla. The UX/CX Specialist will have a "yes" mindset when fulfilling the needs of customers and is comfortable with changing technologies. This customer focused and data driven Individual will utilize web analytics tools such as Google Analytics, to better understand our customers. Experience with HTML, SCC, and JavaScript would be an asset to role. All Mascoma Bank team members must have the ability to maintain confidentiality and privacy!

This position can be performed hybrid within our service areas.

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careers@mascomabank.com.

As a Certified B Corporation, our vision is to be force for positive change for our customers, communities, and employees. We offer on- the -job training, comprehensive benefits, and opportunities for growth and development.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D