Great American Insurance Company
Senior User Experience Designer Job at Great American Insurance Company in Cinci
Great American Insurance Company, Cincinnati, OH, United States, 45999
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
The Business Technology Group is looking for a Senior User Experience Designer to join their team.
You are a strong full-stack designer with at least 5 years of industry design experience. You have a desire to have an impact within a large organization and have measurable results directly associated with your design work. You are known for fast execution, data-driven design, utilizing commonly used research methodologies, organization, and strategic thinking. You love to communicate through visuals, delight the customer, research customer behaviors, as well as navigate complex organizations. You're comfortable working across multiple products and can execute swiftly as needed.
The Senior User Experience Designer will help transform Great American Insurance Group's (GAIG) digital experiences and deliver on our core value to be a customer-focused organization. GAIG also values the entrepreneurial spirit, respect for others, family, integrity, and accountability. We can support and build value for our customers by consistently producing superior operating results.
This role will help shape extraordinary experiences for users and deliver long-term value for the business. You will have an impact on the design direction of digital experiences across the Enterprise as well as owning and expanding our design system. As a senior user experience designer, you must be able to work closely with Product, Analytics, IT, and Business Unit teams to execute work and consistently provide recommendations and thought leadership. You feel comfortable being empowered in your role and can work collaboratively and autonomously. You are a great strategic designer and communicator and can update leadership on progress in concise informative communications.
Key characteristics
Loves to
Does well
Nice to have
Primary Functions
Business Unit:
Business Technology
Benefits:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
The Business Technology Group is looking for a Senior User Experience Designer to join their team.
You are a strong full-stack designer with at least 5 years of industry design experience. You have a desire to have an impact within a large organization and have measurable results directly associated with your design work. You are known for fast execution, data-driven design, utilizing commonly used research methodologies, organization, and strategic thinking. You love to communicate through visuals, delight the customer, research customer behaviors, as well as navigate complex organizations. You're comfortable working across multiple products and can execute swiftly as needed.
The Senior User Experience Designer will help transform Great American Insurance Group's (GAIG) digital experiences and deliver on our core value to be a customer-focused organization. GAIG also values the entrepreneurial spirit, respect for others, family, integrity, and accountability. We can support and build value for our customers by consistently producing superior operating results.
This role will help shape extraordinary experiences for users and deliver long-term value for the business. You will have an impact on the design direction of digital experiences across the Enterprise as well as owning and expanding our design system. As a senior user experience designer, you must be able to work closely with Product, Analytics, IT, and Business Unit teams to execute work and consistently provide recommendations and thought leadership. You feel comfortable being empowered in your role and can work collaboratively and autonomously. You are a great strategic designer and communicator and can update leadership on progress in concise informative communications.
Key characteristics
Loves to
- Communicate through visuals
- Take disparate data and turn it into a holistic customer experience
- Delight the customer
- Research customer behaviors
- Develop and work with design systems
- Navigate complex organizations
Does well
- Management of design systems
- Executes common UX research methodologies
- Navigate general business politics
- Identify key performance indicators, objectives & key results, and success metrics
- Advocate and evangelize the value of UX
- Communicate and follow design thinking process
Nice to have
- Insurance industry knowledge
- Robust understanding of UX Research
- Understands technical requirements
Primary Functions
- Responsible for enhancing customer satisfaction by creating experiences that are easy to use, accessible, and delight our users.
- Gather user requirements through research and/or workshops
- Ensures experiences meet objectives and leverage industry best practices and enterprise design systems and governance
- Use a human-centered approach by researching, defining, ideating, prototyping, and user-testing experiences to create intuitive experiences
- Analyze customer responses and analytics/behavioral data to examine how experiences are performing and make recommendations for improvement
- Review implemented designs to ensure proper execution
- Work across multiple teams and products, as needed, to help meet design deadlines
- Use storytelling to communicate high-level concepts and research insights in presentations, reports, and workshops
Business Unit:
Business Technology
Benefits:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.
We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.
Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.