Technical Writer Job at Troy Consulting LLC in Redmond

Troy Consulting, a Management Consulting Firm, is seeking a Technical Writer for our client in Redmond, Washington...this is Hybrid 50% remote and 50% onsite. Don't miss out on this amazing opportunity to work with a large company and to learn new and exciting things! We offer full medical benefits (health, dental and vision) and 401K options. Don’t delay, apply today!

Typical Day in the Role

This team is responsible for working with law enforcement agencies, ingest and dispositions the data received and then provide data back to law enforcement. The other side of the team owns systems that are used in investigations for digital threats.

As a technical writer, you will work closely with engineers, or review transcripts of conversations with engineers, and convert those to troubleshooting guides or other relevant knowledge base articles.

This role is crucial in aiding new engineers and support personnel to efficiently understand and address technical issues.

The role will consist of 30% collaborating with software engineers and other technical team members, 30% ensuring all documentation is accurate up to date, 30% reviewing and editing existing documentation and then 10% meetings.

Experience

• 2 years of experience with Markdown.
• 2 years of experience with Excel.
• 2 years of experience with Word.
• 2-4 years of experience working with software engineers to develop comprehensive.
• troubleshooting guides and other self-service documentation.
• Confluence, and Markdown editors, experience in version control systems (GIT), and have a familiarity with Agile methodologies and software development lifecycle (SDLC).
• Performance Indicators: Performance will be assessed based on meeting deadlines, quality of work, feedback from the team.
• Knowledge of programming languages and software engineering concepts.
• Experience creating multimedia content, such as video tutorials or infographics.
• Prior experience in developing documentation for customer support teams.

Key Responsibilities

• Collaborate with software engineers and other technical team members to gather
• information and develop clear and concise troubleshooting guides.
• Create and maintain various self-service documentation, including FAQs, how-to
• guides, and knowledge base articles.
• Ensure all documentation is accurate, up-to-date, and aligned with company
• standards and best practices.
• Review and edit existing documentation to enhance clarity, consistency, and overall
• quality.
• Work closely with the support team to identify common issues and create
• documentation to address these problems proactively.
• Use technical knowledge to translate complex technical concepts into easily
• understandable content for various audiences.
• Conduct research and interviews to gather information from subject matter experts.
• Participate in peer reviews and provide constructive feedback to colleagues.
• Stay current with industry trends and advancements to continuously improve
• documentation quality.

Requirements

• 2-4 years of experience as a Technical Writer, preferably in a software development
• environment.
• Excellent written and verbal communication skills.
• Strong ability to explain technical concepts clearly and concisely.
• Proficiency in using documentation tools and software, such as Microsoft Word,
• Confluence, and Markdown editors.
• Experience with version control systems (e.g., Git) is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational and time management skills.
• Familiarity with Agile methodologies and software development lifecycle (SDLC).
• Bachelor's degree in Technical Writing, Communication, Computer Science, or a
• related field.

Equal Employment Opportunity

Troy Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Troy Consulting complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Troy Consulting (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)

Notice to Recruiters/Headhunters and Staffing Agencies:

It is Troy Consulting’s intent and preference to directly recruit potential job candidates. We do not accept unsolicited third-party agency resumes. Resumes submitted through this website by third party agencies will be considered unsolicited and Troy Consulting will not be obligated to pay a referral fee.